Account Manager
Windquest Group
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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About the role
- Grow sales and gross profit using relationship-based selling techniques with existing and new customers
- Generate highly profitable sales and create customer loyalty by leveraging value-added services
- Build customer loyalty and retention through daily outbound calls and face-to-face visits
- Establish relationships with existing customers and qualify their needs to present Marketlab’s solutions
- Exceed goals and objectives of various outbound contact situations
- Gain greater share of customers’ annual spend of consumable goods
- Provide dedicated account management and pro-actively engage with customers for any issues or opportunities regarding Marketlab’s services, products, samples, sourcing, and quoting
- Work with product development and purchasing team to source customer product requests including securing pricing and availability and discount terms
- Prepare and present quotations to customers establishing pricing based on profit margin guidelines
- Follow up on the status and close the sale
- Contact targeted customers to better understand customer needs and establish the company as a preferred supplier
- Enter and maintain accurate customer and pertinent data for new and current customers into CRM database
- Continuously build skill level with product knowledge, market segment knowledge, sales skill training and studies
- Work cross-functionally with Marketing, Product Management, Customer Experience, etc. to keep management up-to-date on market conditions and competitive situations
- Make suggestions and proposals for ways to improve effectiveness
- Troubleshoot problems regarding established customer accounts
- Answer questions regarding account activity, products, etc. and partner with internal resources to address complaints
- Work with the marketing team to share industry insight, customer feedback and implement marketing specific campaigns
Requirements
- Bachelor’s degree in Sales, Marketing, Business, or Healthcare related field preferred, or equivalent experience
- Five or more years of sales experience required
- Outside sales experience preferred
- Healthcare sales or hospital procurement experience preferred, selling consumable items in business-to-business situations also preferred
- Demonstrated success in relationship building, selling skills, creating greater customer loyalty, and accomplished in achieving goals in spite of barriers or difficulties
- Proficient with Microsoft Office and/or Google Workspace
- Familiarity with navigation of customer relationship databases
- Willingness to travel as needed for on-site customer meetings (Travel requirements will vary from 10-70% depending on the territory and customer needs)
Benefits
- Outstanding products
- Operational excellence
- Great technical and customer support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales experiencerelationship buildingcustomer loyaltyaccount managementquotations preparationproduct knowledgemarket segment knowledgesales skill trainingtroubleshootingB2B selling
Soft skills
communicationinterpersonal skillsproblem-solvingteam collaborationcustomer engagementgoal-orientedadaptabilityproactive approachsuggestive sellingcustomer feedback implementation
Certifications
Bachelor’s degree in SalesBachelor’s degree in MarketingBachelor’s degree in BusinessBachelor’s degree in Healthcare