Winc Australia

Technician

• Manage customer service requests, including diagnosing machine faults, repairing equipment, and conducting final inspections and testing
• Perform onsite installation of equipment, network configuration, and end-user training
• Provide remote support to the IT Tech team and Managed Services customers
• Support Sales teams with both pre- and post-sales technical assistance
• Maintain high levels of customer satisfaction while meeting company targets for call productivity, response times, and parts management
• Maintain accurate inventory levels of parts and support equipment required to perform the role effectively
• Complete all Health, Safety, and Environmental (HSE) training and demonstrate ongoing commitment to Winc’s HSE policies, procedures, and standards

Service Technician – Managed Print Services