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Service Technician – Managed Print Services
Winc AustraliaService Technician responsible for servicing, repairing, and maintaining office equipment for Winc customers. Delivering exceptional customer service and technical support in Managed Print Services.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service management, technical support, and equipment installation, with a strong focus on maintaining high customer satisfaction and adherence to Health, Safety, and Environmental standards.
Highest-signal resume keywords
Customer Service ManagementTechnical SupportEquipment InstallationAnalytical Problem-SolvingTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diagnosing Machine FaultsRepairing EquipmentFinal InspectionsNetwork ConfigurationEnd-User TrainingInventory ManagementHealth, Safety, and Environmental ComplianceComputer Management SoftwarePrint Management SoftwareTechnical Assistance
Soft Skills
Organisational SkillsEffective CommunicationCustomer Service Focus
Tools & Technologies
PaperCutUniFlowMicrosoft 365
Certifications & Qualifications
Certificate in TechnologyCurrent Driver’s Licence
Industry Keywords
Copier TechnicianService TechnicianManaged ServicesCustomer SatisfactionCall Productivity
About the role
Key responsibilities & impact- Manage customer service requests, including diagnosing machine faults, repairing equipment, and conducting final inspections and testing
- Perform onsite installation of equipment, network configuration, and end-user training
- Provide remote support to the IT Tech team and Managed Services customers
- Support Sales teams with both pre- and post-sales technical assistance
- Maintain high levels of customer satisfaction while meeting company targets for call productivity, response times, and parts management
- Maintain accurate inventory levels of parts and support equipment required to perform the role effectively
- Complete all Health, Safety, and Environmental (HSE) training and demonstrate ongoing commitment to Winc’s HSE policies, procedures, and standards
Requirements
What you’ll need- Certificate or qualification in Technology or a related field preferred
- Minimum 2 years’ experience as a copier/service technician
- Current driver’s licence
- Strong organisational and time management skills
- Effective written and verbal communication skills
- Solid knowledge of computer and print management software, including PaperCut, UniFlow, and Microsoft 365
- Strong customer service focus
- Well-developed analytical and problem-solving abilities
Benefits
Comp & perks- Free access to our Employee Assistance Program
- Generous leave entitlements including Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave
- Quarterly Winc Awards recognition program
- Team discounts and plenty of corporate partner discounts