Win Systems

Business Analyst

• Gather requirements and manage the backlog to create future technology.
• Work with the development team and writes user stories.
• Being the bridge between Developers and product team.
• Work with key stakeholders to receive the right feedback on the product roadmap and features.
• Own, prioritize and communicate the short, medium and long-term release plan of the product.
• Help on communication strategy about products.
• Build stakeholder relationships and maintain alignment throughout the process with progress reports.
• Analyze and decompose complex requirements.
• Perform gap analysis and recommend solutions.
• Document requirements, create functional specifications and prepare wireframes/flowcharts.

Support Engineer

• Manejar problemas escalados de clientes que los agentes de Nivel 1 no pudieron resolver.
• Proporcionar soluciones de troubleshooting e información técnica para problemas complejos.
• Ofrecer asistencia técnica para productos o servicios.
• Colaborar con equipos técnicos o de desarrollo.
• Mantenerse actualizado sobre nuevas características.
• Contribuir a artículos de la base de conocimientos.
• Educar a los clientes sobre el uso de productos o servicios.
• Generar informes sobre problemas comunes y retroalimentación del cliente.
• Contribuir a informes de rendimiento del departamento de atención al cliente.

Systems Support Analyst L2

Backend Engineer

• Analizar y traducir requisitos comerciales y técnicos en tareas de desarrollo.
• Colaborar con equipos interdisciplinarios para definir y refinar especificaciones de software.
• Diseñar, desarrollar e implementar aplicaciones de software alineadas con especificaciones técnicas.
• Escribir código limpio, escalable y eficiente siguiendo las mejores prácticas.
• Realizar pruebas, implementación y monitoreo de soluciones de software.
• Solucionar problemas, depurar y mejorar aplicaciones y sistemas existentes.
• Mejorar continuamente el rendimiento, la confiabilidad y la escalabilidad del software.
• Documentar procesos de desarrollo, cambios de código y procedimientos técnicos.
• Participar en revisiones de código, proporcionando y recibiendo retroalimentación constructiva.
• Integrar APIs, bibliotecas y herramientas de terceros cuando sea necesario.
• Trabajar estrechamente con QA para garantizar la alta calidad del producto.
• Gestionar tareas, prioridades, plazos y entregables del proyecto de manera efectiva.
• Contribuir a ceremonias ágiles como planificación de sprints, reuniones diarias y retrospectivas.
• Apoyar el diseño y arquitectura de nuevas soluciones de software.

Software Developer, .NET

Compliance

• Ensure Compliance with all applicable gaming regulations.
• Provide recommendations and directions to legal and other key stakeholders on all areas of regulatory gaming compliance and licensing frameworks based on the company's strategy and business objectives.
• Collaborate closely with internal teams, including Product Development, Engineering, and Legal, to integrate compliance considerations into the product lifecycle.
• Maintain up-to-date knowledge of gaming regulations and standards in key markets, providing guidance on compliance strategies and requirements.
• Prepare and submit regulatory documentation, certifications, and test reports necessary for product approvals and licenses.
• Coordinate and support external audits and regulatory inspections.
• Monitor changes in gaming regulations and communicate potential impacts to relevant stakeholders.
• Participate in cross-functional projects related to product compliance and regulatory affairs.
• Liaise between the Company, laboratories, and gaming regulatory authorities, and respond to gaming regulatory authorities’ enquiries.
• Proactively create strong, fruitful, and long-lasting regulatory relationships with key regulatory stakeholders.
• Develop, maintain, and execute on processes and procedures related to gaming compliance.
• Key point of contact for all operational, gaming regulatory, and applicable queries.
• Participate in the management and handling of internal and external audits for the certification of R&D&I projects.
• Collaborate on operations and reporting projects within the regulatory framework of Public Gaming Systems.

Business Analyst

Systems Support Analyst L2

Software Developer, .NET

Product Compliance Specialist