Confidently and consistently provide excellent customer service
Engage customers to quickly understand business requirements
Share their broad experience with industry practices
Adapt and succeed independently in challenging situations
Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions
Support multiple customers concurrently on short duration projects
Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features
Share expertise with customers on a variety of Ask-an-Expert requests by:
Conducting research to ensure understanding of customer questions and related Workday concepts.
Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
Clearly and effectively communicating responses and value to customers.
Partner with an Engagement Manager to deliver services that include: Feature Adoption Workshops, Functional Review, Health Check, Collaboration Crews, Accelerator Webinars, Feature Accelerator, Feature Adoption Tenant Reviews.
Requirements
5 + years of Human Capital Management software and consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience
5 + years of experience with the following product area: Payroll
3+ years of Workday Consulting experience or experience as a Workday SME
Demonstrates a solid grasp of HR related systems and processes.
Able to gain a detailed understanding of Workday concepts and new feature releases in Core HCM, areas of expertise and cross application features.
Certified or ability to certify in Workday HCM products and to effectively deploy the solutions
Experience with influencing, interacting and collaborating with senior leaders, internally and externally
Capable of leading and influencing design meetings toward an effective and collaborative outcome
Ability to deliver and get results while managing to a project plan
Excellent verbal and written communication skills
Experience with global implementations is preferred
The ability to work on multiple engagements simultaneously
Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
Bachelor’s degree or related experience required
Ability to travel up to 10%
Benefits
Workday Bonus Plan
Role-specific commission/bonus
Annual refresh stock grants
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Human Capital Management softwareHRISPayrollWorkday ConsultingWorkday SMEWorkday HCMsystem configurationproduct configurationtroubleshootingfeature adoption