Technical Account Manager
Spreedly
Technical Account Manager, Workday
WillHire
full-time
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $94,000 - $141,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudERPOracle
About the role
- Provide a proactive and personalized support experience as Technical Account Manager for strategic customers
- Act as Support primary point of contact and advocate for assigned customers internally and externally
- Identify opportunities to improve reliability and maintain availability of the Workday system
- Coordinate and prioritize business critical cases/events and drive escalations and incidents, managing communication with stakeholders including C-level executives
- Engage with Senior Leadership, Technical and Functional staff to remove roadblocks and mitigate issues
- Chair roundtables and steering committee meetings, drive customer self-sufficiency and pilot continuous improvement initiatives
- Travel occasionally up to 25% of the time and participate in 24x7 program
Requirements
- BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
- 4+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred)
- 4+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level
- Established history of successfully managing issues through resolution and escalation management at both the business owners and executive levels
- Demonstrated leadership skills and experience engaging with C-level executives
- Excellent verbal, presentation and written communication skills
- Strong planning and organizational skills (project management experience is a must)
- Able to travel occasionally (up to 25% of the time) and participate in our 24x7 program
