WillHire

Technical Account Manager, Workday

WillHire

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

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Salary

💰 $94,000 - $141,000 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudERPOracle

About the role

  • Provide a proactive and personalized support experience as Technical Account Manager for strategic customers
  • Act as Support primary point of contact and advocate for assigned customers internally and externally
  • Identify opportunities to improve reliability and maintain availability of the Workday system
  • Coordinate and prioritize business critical cases/events and drive escalations and incidents, managing communication with stakeholders including C-level executives
  • Engage with Senior Leadership, Technical and Functional staff to remove roadblocks and mitigate issues
  • Chair roundtables and steering committee meetings, drive customer self-sufficiency and pilot continuous improvement initiatives
  • Travel occasionally up to 25% of the time and participate in 24x7 program

Requirements

  • BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
  • 4+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred)
  • 4+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level
  • Established history of successfully managing issues through resolution and escalation management at both the business owners and executive levels
  • Demonstrated leadership skills and experience engaging with C-level executives
  • Excellent verbal, presentation and written communication skills
  • Strong planning and organizational skills (project management experience is a must)
  • Able to travel occasionally (up to 25% of the time) and participate in our 24x7 program