Operations

• Act as a liaison between IT and business functions to analyze complex business problems and provide technical solutions
• Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
• Interact with internal and external technical resources, as well as functional Business Analysts and Project Managers
• Translate business needs into actionable requirements by gathering enough information to define a solution and drive clarity
• Work with the Business Operations team to functionally architect solutions considering cost, time-to-market, and serviceability
• Drive the planning, prioritization, design, development and deployment of new projects & system enhancements
• Understand business requirements, create/groom user stories, and partner with the Development team to deliver solutions
• Leverage business knowledge to find opportunities for process improvements
• Participate in organizational change and launch support processes and facilitate review sessions with functional owners and end-user representatives
• Maintain high-level familiarity with other IT system/business application capabilities and recommend potential integration or functionality intersections
• Coordinate and perform system testing; work closely during user acceptance testing (UAT), track issues to resolution, and secure end user acceptance sign-off

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