WillHire

Customer Success Manager

WillHire

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Colorado • New York • United States

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Salary

💰 $95,000 - $142,600 per year

About the role

  • Establishing a trusted advisor relationship across the customers organization
  • Monitoring and facilitating the customer’s adoption of our solution features
  • Stay on top of any major changes within their customer’s organization
  • Developing success plans/customer journey for customers
  • Acting as a liaison between product management and the customer
  • Maintain revenue stream from each customer’s subscription
  • Managing renewals from end-to-end, including negotiating contracts
  • Identifying upsell/add-on opportunities and collaborating with Account Executives

Requirements

  • 3+ years of experience as a CSM supporting a SaaS solution
  • 2+ years of experience with change management practices, change communications and process re-engineering
  • 2+ years of experience using a CRM such as Salesforce and a customer success tool like Gainsight
  • 2+ years Proven account management/strategic planning experience
  • 3+ years of Proven ability to collaborate and build strong relationships with customers especially at the Executive level
  • Bachelor’s degree or equivalent work experience
Benefits
  • Flexible work arrangements
  • Professional development opportunities
  • Workday Bonus Plan
  • Annual refresh stock grants
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementchange managementprocess re-engineeringaccount managementstrategic planning
Soft Skills
relationship buildingcollaborationnegotiationcommunication