Conducting research to ensure understanding of customer questions and related Workday concepts
Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks
Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements
Clearly and effectively communicating responses and value to customers
Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars)
Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator)
Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews)
Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap
Keeping up to date with industry practices and the ability to engage with our customers on those topics
Helping drive the creation of new programs to drive customer feature adoption

Requirements

5 -7+ years of experience in web development or related fields
2+ years of software consulting experience
3+ years of IT implementation experience
Experience with Workday Extend development
Extensive knowledge of web service technologies (REST, SOAP, JSON, XML) and authentication and authorization methods (OAuth, JWT, WS-Security, SAML, X.509, etc.)
Familiarity with data formats (JSON, XML)
A problem-solving mindset and a desire to engage with customers and grow professionally
Fluent in French, Spanish, Italian or German

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

web developmentsoftware consultingIT implementationWorkday Extend developmentRESTSOAPJSONXMLOAuthJWT

Soft Skills

problem-solving mindsetcustomer engagementprofessional growtheffective communication