WillHire

Senior Customer Success Manager

WillHire

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • Texas • United States

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Salary

💰 $153,800 - $230,600 per year

Job Level

Senior

About the role

  • Advocate on behalf of Workday customers to help customers succeed
  • Ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives to support our customers' growth
  • Support customers through regular checkpoints to drive value, adoption and retention
  • Help identify new growth opportunities for success at every point on our customers' journey.

Requirements

  • 8+ years experience in a Customer Success or Account Management role preferably in a SaaS or technology environment
  • 5+ years of experience in a SaaS or technology environment with a CRM system such as Salesforce & Gainsight or similar to summarize customer interaction
  • Experience with Workday Adaptive Planning, or similar tool, and/or experience with solutions for the office of Finance and understanding of FP&A processes
  • Excellent organization, time management & critical thinking skills
  • Excellent communicator and facilitator with strong executive presence
  • Skilled at building strong relationships with customers & internal stakeholders, especially at the Executive level
  • Eager & able to collaborate with internal teams to deliver customer satisfaction (i.e., Sales, Support, Customer Enablement, Professional Services, Product Marketing and Product Management)
  • Comfortable helping customers with business transformation including consistent record of customer advocacy and ability to rapidly establish credibility as a trusted advisor.
Benefits
  • Workday Bonus Plan
  • Role-specific commission/bonus
  • Annual refresh stock grants
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementSaaSCRMSalesforceGainsightWorkday Adaptive PlanningFP&A processesbusiness transformation
Soft Skills
organizationtime managementcritical thinkingcommunicationfacilitationrelationship buildingcollaborationcustomer advocacyexecutive presence