Senior Customer Success Manager
Confluent
CloudTableau
Customer Success Specialist
Wildix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇹 Italy
Visit company websiteSalary
💰 €27,000 per year
Job Level
JuniorMid-Level
About the role
- Promptly respond to partner queries via email, live chat, video, phone, and SFPC tickets.
- Escalate serious complaints immediately to PDMs or relevant departments to ensure quick resolution.
- Collaborate with colleagues and management to deliver the best solutions for partner needs.
- Identify recurring challenges and proactively suggest improvements.
- Actively identify upsell and cross-sell opportunities during partner interactions.
- Provide logistical, administrative, and commercial assistance, including support during partner onboarding.
Requirements
- At least 2 years of previous experience with sales/customer support-related roles
- Excellent proficiency in Italian and high proficiency in English, both written and spoken
- Strong presentation and negotiation skills for effective communication and collaboration
- Proven experience with CRM software, such as Salesforce
Benefits
- Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.
- Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.
- Level Up Your Skills – After your probation period, you can enroll in English classes to boost your communication skills.
- Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM softwareSalesforce
Soft skills
communicationcollaborationpresentationnegotiationproblem-solving