Customer Success Manager

• Own the ultimate success of our Enterprise customers in your territory, ensuring they realise the full value of the Confluent platform.
• Own the consumption planning, use case mapping, IP adoption, and business value realisation of your customers.
• Actively contribute to the Account Strategy set by the Account Director and Account Team you’ll be a part of aligned to the set business goals and objectives.
• Meet/exceed quarterly renewal targets by proactively managing your customer portfolio and ensuring on-time customer retention.
• Identify and collaborate with the sales team regarding expansion, up-sell, and additional service/support opportunities within accounts.
• Coordinate the engagement of other Confluent resources (e.g. Customer Operations, Sales, etc.) to ensure ongoing customer success.
• Promote the use of Confluent features and technology, Communicating ROI throughout the customer lifecycle to stakeholders of all levels
• Maintain relationships with key users and decision makers at assigned customers, keeping them connected to value being added by our products.
• Champion and advocate for Enterprise customer requirements within Confluent.
• Proactively identify issues/risks and escalate internally for prompt resolution.
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

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