Wildix

Voice Operations Specialist

Wildix

contract

Posted on:

Location Type: Remote

Location: Estonia

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Job Level

Junior

About the role

  • Prepare and submit high volumes of porting orders and DID (Direct Inward Dialing) requests to carriers with high accuracy
  • Work with carrier portals and internal systems to manage porting requests and ensure data integrity
  • Review and validate documentation such as Letters of Authorisations and invoices to ensure compliance with carrier requirements
  • Take ownership of the end-to-end porting process and proactively resolve issues that may arise
  • Provide timely status updates and respond to partner inquiries in a professional and efficient manner
  • Identify and escalate recurring issues with carriers to ensure prompt resolution
  • Collaborate with cross-functional teams to resolve complex customer cases
  • Maintain and update documentation related to porting processes and best practices

Requirements

  • Minimum 1 year of experience in customer support or customer care, preferably in telecommunications
  • Experience using Salesforce CRM or similar tools
  • Strong communication and interpersonal skills
  • Excellent attention to detail and problem-solving abilities
  • Ability to prioritize tasks and work in a fast-paced environment
  • Ability to work both independently and as part of a team
  • Fluent English (written and spoken)
  • Bonus Points If You Have: troubleshooting and technical skills, experience with DID porting and number ordering processes, speak German at minimum B2 level.
Benefits
  • Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.
  • Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.
  • Career Growth & Development – Access to programs and events to keep you at the top of your game.
  • Well-being Support – We offer access to psychology sessions to support your mental and emotional health.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
DID portingnumber ordering processestroubleshootingdata integritydocumentation reviewcompliance validationproblem-solving
Soft Skills
communicationinterpersonal skillsattention to detailtask prioritizationindependenceteam collaboration