Wild Alaskan Company

Product Operations

• Track and update progress of work across multiple workstreams
• Assist in the development of internal documentation about how WAC’s products function
• Serve as the point-person across the company on product operations tasks and insights, as well as how our digital products function
• Willing to be a scrappy contributor in testing, UAT, requirements gathering and acceptance criteria development
• Champion best practices in product delivery, product operations, and continuous improvement
• Identify inefficiencies in current processes, frameworks and toolsets, and propose improvements
• Other initiatives and duties as assigned

Product Operations Specialist

Operations

• Weekly order file process, ensuring our Fulfillment Partners receive the orders in an accurate and timely manner (including Sundays)
• Gate Keeper of OPs Reporter - respond timely to all MX questions on members’ boxes
• Guardian of Inventory: You'll receive inbound shipments in our system; reviewing and requesting validation of discrepancies from the FCs
• Reconciliation Maestro: Spot discrepancies? No problem! You'll reconcile items and have FCs make necessary corrections to ensure paperwork matches WAC’s audit requirements
• Sending out weekly Projections to Fulfillment Centers
• Sending out weekly Inventory Scorecards to Fulfillment Centers
• Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary through the review of the looker dashboard KPIs and note any inefficiencies
• Fulfillment Center Liaison: You'll be the bridge between our company and our fulfillment centers, ensuring clear and efficient communication regarding out-of-stocks, volume projections (including dry ice forecasts), developing solutions to shortages, and disposal of expired or soon to be expired products
• Finventory Custodian: The team will rely on your Finventory updates, including collecting, processing, and presenting inventory variances and resolutions
• Responsible liaison for working with FCs to obtain traceability documentation within 24 hours of request regarding food safety issues
• Counting Guru: Tracking cycle counts will be second nature to you, and you will be representing our team when you travel up to 20% of the time to our fulfillment centers for those crucial physical counts
• Maintain communication with fulfillment partners to ensure adherence to WAC protocols across key touch points
• Back up to Final Mile Manager: Carrier requests and/or answer minor issues
• Assist the Sr Fulfillment Manager in developing, planning, and coordinating operational activities, including onboarding & offboarding FCs
• Other special projects and duties as assigned

Senior Operations Specialist

Product Manager

• Translate strategy into impact: Frame opportunities not just as features, but as hypotheses tied to retention, engagement and LTV; spell out ROI scenarios to support prioritization.
• Run discovery and synthesis: user research, competitive analysis, and data deep-dives in collaboration with Data Science and Analytics to surface the “why” behind member behaviors and communicate opportunities.
• Drive prioritization: Lead value vs. effort conversations and collaborate closely with Product Design, Engineering, Product Marketing, Retention Marketing, Merchandising, Member Experience, and Data Science and Analytics.
• Shepherd execution: Participate in stand-ups, run cross-functional discovery and design sessions, develop AI prototypes, ensure user stories are fully specified and acceptance criteria are sharp.
• Measure outcomes: Define upfront success metrics for every feature and experiment and report results in business-impact terms.
• Ensure cohesive member journey: Collaborate with UX, Engineering, and MX so onboarding, engagement, and save experiences feel integrated and intentional.
• Continuously improve process: Identify inefficiencies in product workflows and champion system-level improvements.
• Mentor teammates and help set and reinforce best practices for the department.
• Other initiatives and duties as assigned.
• Reporting to the EVP, responsible for delivering experiences that increase engagement and boost retention.

Senior Product Manager

Marketing

• Reporting to the Director of Email & SMS Marketing and partnering closely with Creative to maintain brand integrity and maximize conversion.
• Own the development and deployment of all email, SMS, and app push campaigns—covering strategic alignment, concepting, programming, audience segmentation, testing, scheduling, transactional support, and performance analysis.
• Lead end-to-end execution of email, SMS, and app push campaigns aligned with the marketing calendar.
• Write creative briefs, manage content, and oversee QA for accurate, on-brand delivery.
• Direct day-to-day work with the external agency to ensure timely, high-quality campaign builds and manage the day-to-day relationship with our external agency for campaign execution.
• Make copy or creative adjustments and build campaigns as needed to meet fast-moving deadlines.
• Drive A/B and multivariate testing to improve engagement and conversion.
• Partner with the Director of Email & SMS Marketing on lifecycle strategy and growth initiatives.
• Collaborate across brand, data, product, and marketing teams for integrated campaigns.
• Analyze results and share insights to guide future tactics and channel innovation.
• Other duties as assigned.

Product Operations Specialist

Senior Operations Specialist

Senior Product Manager

Email and SMS Marketing Manager