Wikoff Color Corporation

Customer Success Manager

• Lead Customer Service and Demand Planning teams across the Wikoff network
• Oversee order management, backlog visibility, customer communication, and issue resolution
• Develop demand forecasts using sales history, customer input, market trends, and commercial plans
• Partner with Commercial to validate customer demand, new business, risks, and service expectations
• Align demand signals with Production, Procurement, Inventory, Supply Chain, and Finance
• Support the S&OP process through demand reviews, reporting, and cross-functional alignment
• Drive service KPIs, forecast accuracy, inventory impact, OTIF, and order accuracy performance
• Standardize service workflows, planning cadence, reporting, and communication protocols
• Resolve escalated customer issues and drive root cause corrective actions

Director, Customer Success