Director, Customer Success

Wikoff Color Corporation

Director of Customer Success leading service and demand planning at Wikoff. Responsible for improving customer experience and service performance across teams.

Posted 7/29/2026full-timeRemote • South Carolina • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading Customer Service and Demand Planning teams, with a strong focus on demand forecasting, order management, and cross-functional collaboration to drive service performance and operational efficiency.

Highest-signal resume keywords

Customer Service LeadershipDemand Planning ExpertiseS&OP Process ManagementERP ProficiencyCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Demand ForecastingOrder ManagementService KPIsInventory ManagementReporting Capability

Soft Skills

Strong CommunicationProblem-SolvingCross-Functional Leadership

Tools & Technologies

ERP Systems

Industry Keywords

ManufacturingChemicalCoatingsInkIndustrial

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead Customer Service and Demand Planning teams across the Wikoff network
Oversee order management, backlog visibility, customer communication, and issue resolution
Develop demand forecasts using sales history, customer input, market trends, and commercial plans
Partner with Commercial to validate customer demand, new business, risks, and service expectations
Align demand signals with Production, Procurement, Inventory, Supply Chain, and Finance
Support the S&OP process through demand reviews, reporting, and cross-functional alignment
Drive service KPIs, forecast accuracy, inventory impact, OTIF, and order accuracy performance
Standardize service workflows, planning cadence, reporting, and communication protocols
Resolve escalated customer issues and drive root cause corrective actions

Requirements

What you’ll need

10+ years in customer service, demand planning, S&OP, or supply chain leadership
Manufacturing, chemical, coatings, ink, or industrial experience preferred
Strong ERP, forecasting, order management, and reporting capability
Proven ability to lead teams and improve service, planning, and inventory performance
Experience working across Commercial, Operations, Procurement, Finance, and Production
Strong communication, problem-solving, and cross-functional leadership skills

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Wikoff Color Corporation Website LinkedIn All Job Openings 501 - 1000 employees 🏭 Manufacturing 🤝 B2B Manufacturing
B2B Wikoff Color Corporation is a global, employee-owned manufacturer and supplier of advanced color solutions, inks, and coatings for the print and packaging industries. The company partners with commercial printers, packaging converters and brand owners to provide high-performance, reliable and sustainable printing solutions across markets such as flexible packaging, folding cartons, labels, digital and security printing. Founded over 70 years ago, Wikoff emphasizes craftsmanship, consistency, sustainability and customer collaboration, offering about 1,000 products from multiple locations worldwide. Director, Customer Success 🔥 9 minutes ago 🌴 South Carolina – Remote ⏰ Full Time 🔴 Lead 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead Customer Service and Demand Planning teams across the Wikoff network
Oversee order management, backlog visibility, customer communication, and issue resolution
Develop demand forecasts using sales history, customer input, market trends, and commercial plans
Partner with Commercial to validate customer demand, new business, risks, and service expectations
Align demand signals with Production, Procurement, Inventory, Supply Chain, and Finance
Support the S&OP process through demand reviews, reporting, and cross-functional alignment
Drive service KPIs, forecast accuracy, inventory impact, OTIF, and order accuracy performance
Standardize service workflows, planning cadence, reporting, and communication protocols
Resolve escalated customer issues and drive root cause corrective actions 🎯 Requirements
10+ years in customer service, demand planning, S&OP, or supply chain leadership
Manufacturing, chemical, coatings, ink, or industrial experience preferred
Strong ERP, forecasting, order management, and reporting capability
Proven ability to lead teams and improve service, planning, and inventory performance
Experience working across Commercial, Operations, Procurement, Finance, and Production
Strong communication, problem-solving, and cross-functional leadership skills Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Director, Customer Success 🔥 5 hours ago Empower Pharmacy 1001 - 5000 💊 Pharmaceuticals 🏥 Healthcare 🏭 Manufacturing Website LinkedIn All Job Openings Director of Customer Success at Empower Pharmacy overseeing customer success function and fostering retention strategies in a regulated healthcare environment. 🇺🇸 United States – Remote 💰 Debt financing on 2023-10 ⏰ Full Time 🔴 Lead 🏆 Customer Success Customer Success Manager 🔥 11 hours ago Grace Hill 51 - 200 🏠 Real Estate 📚 Education 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager responsible for retention and growth of SaaS clients in multifamily tech. Building relationships, ensuring product adoption, and driving revenue through enterprise accounts. 🇺🇸 United States – Remote 💵 $80k - $90k / year 💰 Private Equity Round on 2014-08 ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor Vice President, Client Enablement, Digital Success 🔥 13 hours ago ModMed 1001 - 5000 🏥 Healthcare 💼 Consulting 📦 Logistics Website LinkedIn All Job Openings Vice President responsible for overarching vision for AI-powered client training and enablement. Leading enterprise client success initiatives to enhance training delivery and digital adoption. 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead 🏆 Customer Success Director, Partner Success 🔥 14 hours ago Goalsetter 11 - 50 📚 Education 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Director of Partner Success overseeing financial literacy programs for Goalsetter, focusing on K-12 partnerships and engagement strategies. Leading school-based programs with a goal of empowering students in finance education. 🇺🇸 United States – Remote 💰 $9.6M Series A - Goalsetter on 2024-03 ⏰ Full Time 🔴 Lead 🏆 Customer Success Principal Customer Success Manager – Strategic 🕒 Yesterday 6sense 1001 - 5000 💼 Consulting 📦 Logistics 🤖 Artificial Intelligence Website LinkedIn All Job Openings Principal Customer Success Manager at 6sense executing and maintaining strategic account plans. Focusing on customer retention and growth through data-driven insights and collaboration. 🇺🇸 United States – Remote 💵 $126.4k - $185.4k / year 💰 $200M Series E on 2022-01 ⏰ Full Time 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs