Senior Employee Benefits Account Manager
WIKA Group
full-time
Posted on:
Location Type: Remote
Location: Minnesota • United States
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Salary
💰 $58,000 - $68,000 per year
Job Level
About the role
- Oversee and manage assigned book of business for middle to large market employee benefit clients
- Support clients as the primary contact and provider of day-to-day employee benefits administration needs
- Respond to client questions and needs, as well as problem solve within the Account Management team
- Prepare for and facilitate weekly High-Performance Team (HPT) meetings with Account Executives and Senior Account Executives
- Assist Employee Benefits Department Manager with identifying workflows and workloads for the team as well as ResourcePro (offshore support)
- Understand best practices and proficiencies with workplace technology
- Capable of meeting with client(s) independently to discuss renewals, claims, utilization, compliance, or other employee benefit administration needs
- Goes beyond client and team expectations to achieve excellent customer experience
- Assist Employee Benefits Department Manager with the development of consistent, efficient, and effective workflows, procedures, and policies and ensure utilization within the department
- Conduct team and project meetings, as needed, to inform, and obtain input
- Train and mentor new hires and colleagues
Requirements
- Bachelors’ degree preferred
- 5+ years of employee benefits insurance experience
- Life, Health, and Accident Licensed
- Process development/project management experience preferred
- Training/mentoring experience preferred
- Proficient in Microsoft Office product suite, Agency Management System experience a plus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
employee benefits administrationprocess developmentproject managementtrainingmentoring
Soft Skills
problem solvingcustomer experienceteam collaborationcommunicationleadership
Certifications
Life LicensedHealth LicensedAccident Licensed