WIKA Group

Manager

• Lead and mentor Commercial Lines team members to support their professional development.
• Address employee inquiries and needs, providing effective problem-solving within the department.
• Promote a positive work environment by fostering high morale, encouraging teamwork, and recognizing individual achievements.
• Oversee and coordinate workflows and task assignments for the team and external support partners.
• Develop and implement consistent, efficient, and effective workflows, procedures, and policies, ensuring their proper utilization within the department.
• Collaborate with other departments to optimize workflow processes, system usage, and data accuracy.
• Collaborate on Sales and Service initiatives to ensure a great client experience model.
• Manage team coverage and support, including the approval of time-off requests.
• Support the adoption of workplace technology and innovations aimed at improving workflow and efficiency.
• Serve as Account Manager for a designated portfolio of clients.
• Monitor team growth and retention metrics, coordinating with Finance, HR, and Leadership for reporting purposes.
• Participate in annual budget planning and discussions.
• Establish and maintain relationships with vendors and carriers, addressing and resolving issues as needed.
• Lead department and project meetings to share updates, gather input, and provide training on procedures and developments.
• Conduct timely performance evaluations and hold quarterly performance discussions with team members.
• Support the recruitment process by participating in hiring efforts and overseeing onboarding for new employees.
• Reports to VP Operations.

Commercial Lines Manager