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Associate Commercial Lines Account Manager
WIKA GroupAssociate Commercial Lines Account Manager supporting day-to-day account servicing and client inquiries. Working for WA Group, a leading provider in the insurance industry, focusing on exceptional service.
About the role
Key responsibilities & impact- Provide day-to-day service support for assigned commercial accounts under the direction of an Account Manager or Executive
- Respond to client inquiries regarding coverage, billing, certificates, and endorsements in a timely and professional manner
- Assist with preparing client communications, renewal summaries, and proposals
- Process policy changes including endorsements, cancellations, reinstatements, and audits
- Review policy documents for accuracy and maintain organized client records in the agency management system
- Issue certificates of insurance, auto ID cards, and evidence of coverage
- Support renewal workflow by gathering exposure information and tracking deadlines
- Assist with marketing submissions to carriers and preparation of renewal comparisons
- Communicate with carrier underwriters and service teams to support account needs
- Maintain accurate data and documentation in compliance with agency and regulatory standards
- Assist with billing questions, premium audits, and resolving discrepancies
- Follow established workflows and prioritize tasks to meet service expectations
- Collaborate with Account Managers, Producers, and internal teams to support client needs
- Deliver responsive, professional communication to support a positive client experience
- Participate in training, team meetings, and continuous improvement efforts
Requirements
What you’ll need- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Strong organizational skills and attention to detail
- Commitment to providing excellent customer service
- Ability to work collaboratively in a team setting
- Willingness to learn insurance coverages, systems, and processes
- Ability to obtain and maintain required licensing, if not already licensed
- Prior experience in insurance, customer service, or an administrative role preferred
- Property and Casualty license preferred or willingness to obtain
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and ability to learn agency management systems such as Applied Epic
- Problem-solving skills and a proactive approach to supporting client needs.
Benefits
Comp & perks- Comprehensive benefits-401K
- ESOP
- Health
- Paid Time Off
- Volunteer Time Off
- MORE!!!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Policy Changes ProcessingRenewal Workflow SupportData DocumentationBilling AuditsInsurance Coverage Knowledge
Soft Skills
Organizational SkillsAttention To DetailProblem-Solving SkillsTeam CollaborationVerbal Communication
Certifications
Property And Casualty License