Associate Commercial Lines Account Manager

WIKA Group

Associate Commercial Lines Account Manager supporting day-to-day account servicing and client inquiries. Working for WA Group, a leading provider in the insurance industry, focusing on exceptional service.

Posted 7/3/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $26 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing multiple tasks in a fast-paced environment. Proficient in client communication and support, with a commitment to excellent customer service and compliance with regulatory standards.

Highest-signal resume keywords

Property And Casualty LicenseClient CommunicationMicrosoft Office ProficiencyAgency Management SystemsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Policy Changes ProcessingRenewal Workflow SupportData DocumentationBilling AuditsInsurance Coverage Knowledge

Soft Skills

Organizational SkillsAttention To DetailProblem-Solving SkillsTeam CollaborationVerbal Communication

Tools & Technologies

Applied EpicAgency Management System

Certifications & Qualifications

Property And Casualty License

Industry Keywords

InsuranceClient AccountsRenewal ComparisonsUnderwriter CommunicationService Support

About the role

Key responsibilities & impact

Provide day-to-day service support for assigned commercial accounts under the direction of an Account Manager or Executive
Respond to client inquiries regarding coverage, billing, certificates, and endorsements in a timely and professional manner
Assist with preparing client communications, renewal summaries, and proposals
Process policy changes including endorsements, cancellations, reinstatements, and audits
Review policy documents for accuracy and maintain organized client records in the agency management system
Issue certificates of insurance, auto ID cards, and evidence of coverage
Support renewal workflow by gathering exposure information and tracking deadlines
Assist with marketing submissions to carriers and preparation of renewal comparisons
Communicate with carrier underwriters and service teams to support account needs
Maintain accurate data and documentation in compliance with agency and regulatory standards
Assist with billing questions, premium audits, and resolving discrepancies
Follow established workflows and prioritize tasks to meet service expectations
Collaborate with Account Managers, Producers, and internal teams to support client needs
Deliver responsive, professional communication to support a positive client experience
Participate in training, team meetings, and continuous improvement efforts

Requirements

What you’ll need

Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Strong organizational skills and attention to detail
Commitment to providing excellent customer service
Ability to work collaboratively in a team setting
Willingness to learn insurance coverages, systems, and processes
Ability to obtain and maintain required licensing, if not already licensed
Prior experience in insurance, customer service, or an administrative role preferred
Property and Casualty license preferred or willingness to obtain
Strong written and verbal communication skills
Proficiency with Microsoft Office and ability to learn agency management systems such as Applied Epic
Problem-solving skills and a proactive approach to supporting client needs.

Benefits

Comp & perks

Comprehensive benefits-401K
ESOP
Health
Paid Time Off
Volunteer Time Off
MORE!!!