Knowledge Document Controller
Wifinity
part-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Manage, maintain, and control all project and organisational documentation, ensuring content is accurate, up to date, and readily accessible
- Create, review, and refine detailed technical specifications to support project development and implementation
- Own onboarding materials to communicate and embed corporate changes and standards
- Implement and maintain robust document version control, approval, and archiving processes
- Administer the organisation’s document control framework within Confluence, including tagging, categorisation, permissions, and access controls
- Ensure all documentation complies with ISO 9001 and other applicable ISO standards
- Regularly review and audit documentation to confirm compliance, identifying gaps and implementing corrective actions where required
- Support ISO certification and surveillance audits, including preparation of documentation, audit participation, and follow-up on non-conformances
- Conduct routine quality checks and audits to ensure documentation is complete, accurate, and consistent
- Collaborate with internal stakeholders to promote adherence to documentation standards, procedures, and governance frameworks
- Ensure documentation aligns with company policies, regulatory requirements, and industry best practices
- Provide training and ongoing support to staff on the effective use of Confluence and document control processes
- Define, document, and promote best practices for documentation creation, storage, and maintenance
- Act as the primary point of contact for document control and ISO-related queries, providing clear guidance and support to team members
Requirements
- Strong experience in document and knowledge management systems, particularly Confluence
- Sound understanding of ISO compliance requirements
- Previous experience working within the telecommunications sector or a similarly regulated environment
- Attention to Detail: Demonstrates a high level of accuracy and consistency in document creation, review, and control.
- Strong written and verbal communication skills
- Confident user of Confluence and other document and knowledge management systems
- Proactive in identifying documentation or compliance issues and implementing practical solutions
- Proven experience creating and maintaining technical specifications and structured documentation
- Experience working within the telecommunications sector, or a strong understanding of relevant industry standards, practices, and trends
- Demonstrable experience in document control and managing documentation systems, preferably using Confluence
- Experience operating in a regulated environment and managing compliance-related documentation
- Proficiency in Microsoft Office, Confluence, and related productivity tools
- Working knowledge of ISO standards, including ISO 9001, 14001, 45001, and 27001. ISO Auditor certification is desirable but not essential
Benefits
- Annual Leave Buy & Sell Scheme
- Remote first working environment
- Flexibility for a healthy work / life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
document managementknowledge managementtechnical specificationsdocument controlversion controlquality checksauditingcompliance managementISO compliancedocumentation standards
Soft Skills
attention to detailwritten communicationverbal communicationproactive problem solvingcollaborationtrainingguidancesupport
Certifications
ISO Auditor certification