Wider Circle

Care Manager – Case Management

Wider Circle

full-time

Posted on:

Location Type: Remote

Location: Montana • Texas • United States

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Salary

💰 $16 - $17 per hour

About the role

  • Member Needs Assessment: Conduct intake interviews to determine member needs, ensuring each individual receives personalized support tailored to their unique circumstances.
  • Advocacy: Serve as an advocate for members by connecting them with essential services and resources, helping them navigate social, medical, and community-based programs.
  • Progress Tracking: Monitor and document each member’s progress, ensuring consistent follow-up to address evolving needs and challenges.
  • Data Collection & Reporting: Collect, analyze, and summarize treatment results and compile statistics, providing accurate and timely reports for Wider Circle leadership to track program effectiveness and outcomes.
  • Collaboration: Work closely with community partners, healthcare providers, and social service organizations to ensure members receive comprehensive care, in line with Wider Circle’s commitment to LOVE and support for its community members.
  • Member Empowerment: Educate members on available resources, guiding them through processes that foster LEARNING and self-empowerment.

Requirements

  • Experience in case management, SDoH, and/or healthcare advocacy.
  • Call center experience or remote customer service experience.
  • Strong communication and interpersonal skills with the ability to build trust and rapport with diverse community members.
  • Excellent organizational and time management abilities to handle multiple cases effectively.
  • Ability to collect, analyze, and report on data.
  • Knowledge of community-based services and social programs.
  • Demonstrate ability to manage multiple priorities in a fast-paced environment.
  • Conflict resolution skills and people management are required.
  • Ability to build trusting relationships
  • Commitment to the values of LOVE, LEARN, GROW, and a passion for supporting vulnerable populations.
  • **Preferred: **Degree in Human Services, Social Work or related field.
Benefits
  • $16 - $17 per hour
  • Full Time
  • Paid time off
  • Medical, Dental and Vision benefits
  • Paid holidays
  • Opportunity to LOVE, LEARN, GROW while making the world a better place.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
case managementdata collectiondata analysisreportingprogress trackingadvocacycommunity-based servicessocial programs
Soft skills
communicationinterpersonal skillsorganizational skillstime managementconflict resolutionpeople managementtrust buildingrelationship management
Certifications
degree in Human Servicesdegree in Social Work