Customer Support Specialist
Whop
full-time
Posted on:
Location Type: Remote
Location: Anywhere in the World
Visit company websiteExplore more
Salary
💰 $48,000 per year
About the role
- Be the first point of contact for users and creators, managing inquiries via Intercom.
- Troubleshoot and resolve issues with clear, easy-to-follow guidance.
- Work with the team to tackle complex problems and escalate when necessary.
- Keep customer satisfaction high with responsive, effective, and friendly support.
- Jump into team meetings and help us continuously improve our support game.
Requirements
- Previous experience in customer support or a similar role.
- Excellent communication skills—both written and verbal.
- Strong problem-solving chops and a focus on the customer.
- Ability to juggle tasks and manage time in a fast-paced environment.
- Familiarity with Whop, Intercom, Slack, and Linear is a bonus.
- Ready to work different shifts, including nights and weekends.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsproblem-solvingcustomer focustime managementtask juggling