Whop

Security Engineer

• own all security outcomes: infrastructure, compliance, external programs, and internal security
• drive execution and hold an extremely high bar for our security posture
• hands-on role, independently build these programs from scratch
• own SOC2 and data privacy compliance (audits, GDPR, CCPA)
• own infrastructure security (AWS, Vercel, Cloudflare, PlanetScale - secrets, access controls, monitoring)
• own security incident response (detection, triage, remediation, post-mortems)
• own external security programs (bug bounty, pen tests, threat monitoring)
• own internal security (IT vendor, device security, office security, training)
• first line of escalation for all security issues

Security Lead

Customer Support

• Be the first point of contact for users and creators, managing inquiries via Intercom.
• Troubleshoot and resolve issues with clear, easy-to-follow guidance.
• Work with the team to tackle complex problems and escalate when necessary.
• Keep customer satisfaction high with responsive, effective, and friendly support.
• Jump into team meetings and help us continuously improve our support game.

Security Lead

Customer Support Specialist