Support Engineer

• Lead a team of Technical Support Engineers, providing guidance, training, and support.
• Configure and support Mac, Windows, and Linux employee devices using MDM.
• Manage software systems such as Google Workspace and Atlassian (Jira, Confluence).
• Oversee identity and access management and security protocols.
• Manage onboarding and offboarding technical processes.
• Maintain device inventory and manage allocation, repair, lifecycle.
• Serve as escalation point for complex technical issues and provide advanced troubleshooting.
• Write and maintain IT-related documentation.
• Collaborate with IT leadership to develop strategies and implement new processes or technologies.
• Monitor team performance and implement improvements to ensure service delivery.

Lead Technical Support Engineer

Technical Support Agent, German/Danish Speaker