Lead Technical Support Engineer

WhoFinance GmbH

full-time

Posted on: 9/23/2025

Origin: • 🇱🇹 Lithuania

✨ AI Apply

Senior

LinuxPythonShell Scripting

About the role

Lead a team of Technical Support Engineers, providing guidance, training, and support.
Configure and support Mac, Windows, and Linux employee devices using MDM.
Manage software systems such as Google Workspace and Atlassian (Jira, Confluence).
Oversee identity and access management and security protocols.
Manage onboarding and offboarding technical processes.
Maintain device inventory and manage allocation, repair, lifecycle.
Serve as escalation point for complex technical issues and provide advanced troubleshooting.
Write and maintain IT-related documentation.
Collaborate with IT leadership to develop strategies and implement new processes or technologies.
Monitor team performance and implement improvements to ensure service delivery.

Bachelor’s degree in Information Technology, Computer Science, or related field, or proven equivalent experience.
At least 5 years of experience in technical support, including supervisory or team lead roles.
Demonstrated ability to manage and configure software systems like Google Workspace, Atlassian (Jira, Confluence), and mobile device management (MDM) services.
Strong knowledge of identity and access management, network security, and device management.
Knowledge of 1 or more shell scripting languages (Bash, Powershell, Python, etc).
Exceptional problem-solving skills with a hands-on approach to troubleshooting.
Excellent leadership skills with the ability to mentor and motivate a technical team.
Superb communication and interpersonal skills in English (German is a plus).