Virtual Customer Service Representative
Whizz
full-time
Posted on:
Location Type: Remote
Location: Morocco
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About the role
- Assist customers through live video connection at our locations
- Help customers choose right bike, battery, accessories, and services
- Explain bike features, subscription plans, and pricing
- Support customers with subscription questions and account issues
- Troubleshoot basic bike or service issues remotely
- Coordinate service requests with the operations team
- Provide clear and friendly communication to customers
Requirements
- Native or fluent French and Arabic
- Fluent English (C1 - C2 level)
- 2+ years of experience in customer support, sales, or call center roles
- Comfortable working on camera and assisting customers via live video throughout the day
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable using CRM systems and productivity tools
- High-speed internet connection, and headset
- Retail experience is a bonus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer supportsalescommunicationmultitaskingorganizationtroubleshootingremote assistancelive video assistanceproblem-solvingcustomer service