Whizz

Collections Specialist, French/Arabic Speaker

Whizz

full-time

Posted on:

Location Type: Remote

Location: Tunisia

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Job Level

Junior

About the role

  • **Responsibilities:**
  • - Monitor and track overdue accounts, using established protocols to secure timely payments.
  • - Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices.
  • - Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.
  • - Collaborate with other departments to resolve customer issues and disputes efficiently.
  • - Prepare and provide regular reports on debt collection activities and progress.
  • - Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.

Requirements

  • **Requirements:**
  • - 1+ years of experience in Collections
  • - Fluent in English (C1-C2 level), knowledge of additional language French/Arabic - advantage.
  • - Proficiency with Microsoft Office and Google Workspace
  • - Strong negotiation skills, attention to detail, and the ability to handle challenging customers.
  • - High-speed internet connection, personal computer, and headset.
  • - Knowledge of state and federal collection laws (preferred).
Benefits
  • **Benefits:**
  • - Competitive salary with performance bonuses.
  • - Friendly and supportive team.
  • - Opportunity to work and grow professionally at an international level.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collections experiencenegotiation skillsattention to detailknowledge of collection laws
Soft Skills
customer servicecollaborationproblem-solving