WhiteWater Express Car Wash

Administration

• Own and administer DRB SiteWatch, Patheon, and ICS POS systems across all locations
• Manage end-to-end POS configuration, including items, pricing, packages, memberships, promotions, discounts, and site settings
• Test and validate POS changes before launch
• Provide advanced Level 3 troubleshooting and technical support for POS terminals, kiosks, payment systems, hardware, software, and connectivity issues
• Serve as the primary liaison with POS vendors and DRB Support for escalated system issues
• Maintain data integrity, configuration records, testing documentation, and audit trails across all locations
• Train site leaders and team members on POS functionality, system changes, and new processes
• Create and maintain SOPs, training materials, and quick-reference guides
• Monitor POS performance and provide reporting related to sales, memberships, transactions, pricing, renewals, and discounts
• Partner with internal teams to identify process improvements, system efficiencies, and opportunities to enhance the customer experience

Point of Sale (POS) Administrator