White Label Casinos

Risk

• Ensure player payment processing is completed timely and accurately
• Act as 1st level of support for internal and external queries related to player payments
• Accurately processing withdrawals across multiple Payment Service Providers (PSPs)
• Analyse player withdrawal requests in accordance with multiple white label casino terms, conditions and rules (Cages)
• Monitor customer activity, assisting in the identification of fraudulent activity or bonus abuse
• Escalate issues to Payments Team Leaders and Manager where necessary
• Communicate effectively with colleagues and stay up to speed with team updates and changes
• Consistently achieve and exceed Key Performance Indicators (KPIs) set out by management
• Assist with coaching and training of other agents
• Ensure department guidelines, procedures, manuals and other materials are relevant and accurate, reporting discrepancies
• Act as 1st level support point for all escalations from players, other departments, account managers and clients
• Provide feedback of team issues, challenges, mood and needs to the Payment manager
• Fulfil tasks assigned by the Payment manager

Payment, Risk and Fraud Agent