White Label Casinos

Financial Crime

• The KYC & Risk Agent role is responsible for performing Know Your Customer checks by verifying player documentation across our licenses.
• Act as approver and first point of contact for queries related to player KYC, risk and documentation.
• Focus on player accounts reaching defined thresholds and report any suspicions to Management, MLRO, or other Key Stakeholders in the business.
• Use systems and tools to verify the authenticity of player documentation.
• Work closely with Player Payments Agents to ensure processing of player payments are performed accurately and in a timely manner.
• Conduct on-going monitoring on player accounts to ensure their level of gaming remains affordable.
• Spot patterns which could highlight potential risk gambling problems, money laundering, and criminal terrorism financing and report these to the appropriate channel.
• Liaise with players via email in a sensitive and appropriate manner.

KYC and Risk Agent

Customer Success Manager

• Support the execution of CRM campaigns across multiple channels including email, SMS, push notifications, and in-app messaging.
• Coordinate casino promotions, bonuses, and loyalty initiatives to drive player engagement and retention.
• Manage player segmentation and targeting based on behavior, value, and lifecycle stage.
• Monitor and analyze CRM campaign performance and player KPIs, providing insights and recommendations for optimization.
• Work closely with marketing, VIP, product, and casino operations teams to ensure timely and accurate campaign delivery.
• Maintain CRM calendars, campaign documentation, and reporting dashboards.
• Ensure all CRM activities comply with responsible gaming guidelines and regulatory requirements.
• Assist with testing, QA, and campaign setup within CRM tools.

KYC and Risk Agent

CRM Casino Coordinator