White Hat Gaming

Account Manager

White Hat Gaming

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Working with US customers, building and maintaining strong, long-term, high-value relationships
  • Serve as the lead point of contact for all customer account management matters
  • Champion the needs of the customer within White Hat Gaming and ensure that product roadmap prioritization reflects the customer needs and alignment with White Hat Gaming’s strategic objectives
  • Proactive, regular engagement with your accounts
  • Collaborate with the sales team to identify and grow opportunities with your customers
  • Increase and maintain customer satisfaction by ensuring that all the requests and needs are met according to their standards
  • Communicate system updates, new product delivery, and requirements and ensure customers are constantly in the loop
  • Staying on top of internal tools updates to train customers
  • Organize, attend, and represent the company at events and exhibitions tailored to iGaming Operators.
  • Visiting operators to discuss potential business growth opportunities and possibilities to improve products delivery and overall service quality

Requirements

  • At least 3 years of account management experience in iGaming, ideally with a platform operator solution.
  • A go-getter attitude and not afraid to roll your sleeves up
  • Ability to work independently and be self-motivated
  • Strong verbal and written communication skills in the English language
  • Comfortable in an environment where priorities and plans change rapidly, but with the intention
  • Ability to work collaboratively with stakeholders across all departments
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Experience delivering client-focused solutions to customer needs
  • An aptitude for understanding how technology products and solutions solve business problems, as well as the competitive landscape
  • Good levels of experience in managing B2B clients and in working to contractually agreed commercial terms
  • Ability to work with your customers to prioritize requests and maintain a level of direction in accordance with White Hat’s various product roadmaps
  • Strong knowledge of iGaming regulatory standards and compliance across multiple jurisdictions, including USA
  • Nice to have: A keen interest in the fast-paced US iGaming market and the different state regulations
  • Knowledge of project management tools such as, but not limited to Jira, Trello, Asana, Miro, Click up
  • Good understanding of BI tools and analysing commercial performance & trends
  • Knowledge of RNG casino games and sportsbook
Benefits
  • A remote and flexible working schedule.
  • Generous time off varied based on the country of residence.
  • Discretionary annual performance bonus
  • Training and other learning & development opportunities to support you through your career progression.
  • Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done.
  • Various well-being programmes and initiatives.
  • We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient-focused solutionsB2B client managementiGaming regulatory standardsRNG casino gamessportsbookcommercial performance analysisproject management
Soft Skills
strong verbal communicationstrong written communicationself-motivatedcollaborativeability to influence stakeholdersgo-getter attitudeadaptability to changing priorities