White Hat Gaming

Account Manager

• Working with US customers, building and maintaining strong, long-term, high-value relationships
• Serve as the lead point of contact for all customer account management matters
• Champion the needs of the customer within White Hat Gaming and ensure that product roadmap prioritization reflects the customer needs and alignment with White Hat Gaming’s strategic objectives
• Proactive, regular engagement with your accounts
• Collaborate with the sales team to identify and grow opportunities with your customers
• Increase and maintain customer satisfaction by ensuring that all the requests and needs are met according to their standards
• Communicate system updates, new product delivery, and requirements and ensure customers are constantly in the loop
• Staying on top of internal tools updates to train customers
• Organize, attend, and represent the company at events and exhibitions tailored to iGaming Operators.
• Visiting operators to discuss potential business growth opportunities and possibilities to improve products delivery and overall service quality

Project Manager

• Collaborating with cross-functional teams to scope definition, project planning, resource forecasting and organisation, budgeting, and scheduling timelines.
• Reporting to our Delivery team and other stakeholders on the delivery of various projects and report creation.
• Ensuring resources and skills are allocated between projects within the Agile framework and other non-technical aspects.
• Identifying and managing risks and opportunities across projects to ensure their successful outcome.
• Planning the project governance, quality assurance and supportive tools.
• Create and maintain comprehensive project documentation.
• Facilitating communications and collaborations between internal and external stakeholders including third parties.
• Measure project performance, proactively monitoring the progress of projects and problem-solving when needed.
• Conducting other activities and intervening when gaps are identified.

Backend Engineer

• Developing and delivering new features for the existing platform
• Implementing new third-party integrations within the platform
• Collaborating with the team to migrate the platform to a new architecture and technology stack based on Scala
• Building and maintaining services that support both customer-facing websites and internal administration tools, working closely with front-end developers where required
• Diagnosing, troubleshooting, and resolving production issues to ensure platform stability
• Participating in code reviews to maintain code quality and share knowledge across the team
• Adapting to the varied and evolving challenges of working in a growing company
• Demonstrating initiative and ownership, proactively identifying tasks rather than waiting for direction
• Continuously seeking more efficient and effective ways of working, contributing ideas to improve processes and deliver

Platform Developer, Scala

Security Engineer

• Be an important and essential conduit between the legal & compliance teams and the technical teams.
• Have full oversight of business operations, technical development, and product offerings to ensure system compliance in regulated markets.
• Translate regulatory requirements into understandable technical language for developers, ensuring regulatory compliance throughout.
• Possess an assistive jurisdictional market understanding and appreciation so that a compliant approach to system development is integral to everything that we do.
• Be directly involved in the project lifecycle to ensure that all requisite regulatory matters are considered from project inception to conclusion.
• Undertake ongoing quarterly and annual technical audits with regulatory bodies.
• Gain enhanced product knowledge to identify areas of compliance/non-compliance.
• Perform detailed analysis of current products with new or amended regulatory requirements to ensure ongoing regulatory compliance.
• Ensure product testing meets regulatory compliance requirements.
• Keep abreast with ever-changing regulations to ensure continued technical compliance.
• Keep up to date with market news to understand relevant industry changes.
• Act as an internal consultant to business departments in relation to all regulatory matters.
• Assist in explaining technical problems to non-technical stakeholders.
• Conduct internal reviews that are performed against various policies & business practices to ensure that best practice is maintained.
• Be involved in the Information Security Risk Management function to identify, assess, and assist with the treatment process of organisational risks pertaining to information security.
• Track the lifecycle and compliance status of all security testing and security audit projects.

Account Manager

Project Manager

Platform Developer, Scala

Technical Compliance Analyst, Security-Focused