White Hat Gaming

Customer Support

• Act as the primary point of contact for customers, assisting them with inquiries related to casino and sports betting, account management, wagering rules, promotions, and technical issues in a professional and friendly manner.
• Utilize your in-depth knowledge of casino and sports betting products, services, and industry trends to effectively address customer questions, concerns, and complaints, ensuring prompt resolution and maintaining high customer satisfaction levels.
• Build rapport and develop strong relationships with customers, creating a personalized experience and fostering loyalty by providing tailored service and highlighting exclusive offerings.
• Troubleshoot and resolve customer issues related to the sportsbook platform, mobile applications, and other digital tools, escalating complex technical problems to the appropriate teams while ensuring timely follow-up and updates to customers.
• Adhere to regulatory requirements and company policies, ensuring the integrity of sports betting operations and safeguarding customer information, while actively monitoring for any suspicious activities or fraudulent behavior.
• Stay updated with the latest casino and sports events, odds, betting markets, and industry developments, enabling you to provide accurate information, engage in sports-related conversations, and enhance the overall customer experience.
• Maintain comprehensive and accurate records of customer interactions, issues, and resolutions, contributing to the ongoing improvement of customer service processes, procedures, and knowledge base.

Customer Support Host