White Cap

e-Business Customer Care Specialist

White Cap

full-time

Posted on:

Location Type: Hybrid

Location: Alabama • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ERP

About the role

  • Responsible for purchasing products for assigned customers and ensuring inventory is available based on customer needs.
  • Provides resolution on product needs and ensure products are available for purchase on the company microsite.
  • Leads the product management process by ensuring efficient buying procedures including proper inventory levels at the appropriate time and circumstance.
  • Provides customer resolution such as locating inventory based on customers’ needs, parts logistics, and documenting and researching any difficulty with equipment or processes.
  • Administers inventory orders and follows through to ensure completion.
  • Conducts monthly profit analysis to ensure margins are achieved and provides forecasts for the following month.
  • Partners with E-Commerce peers to guarantee the company's microsite is in the system with the appropriate pricing.
  • Provides pricing recommendations, prepares margins based on company guidelines, and maintains pricing sheets.

Requirements

  • Typically requires BS/BA in a related discipline.
  • Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field.
  • 3-5 years of experience with product management, purchasing, or material distribution.
  • Project management skills.
  • Solid track record of building relationships and cross-collaborating at all levels of the organization.
  • Strong verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Basic Excel skills - Required.
  • ERP system experience - Nice to have.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementpurchasingmaterial distributionprofit analysisforecastingpricing recommendationsinventory managementanalytical skillsproblem-solvingExcel
Soft Skills
project managementrelationship buildingcross-collaborationverbal communicationwritten communication
Certifications
BS/BAMS/MA