Whisker

Marketing Operations Specialist

Whisker

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $75,000 - $95,000 per year

Tech Stack

About the role

  • Execute marketing campaigns across email, SMS, digital, and partner channels using marketing automation and CRM platforms.
  • Build and manage lifecycle communications, including transactional and triggered messaging such as enrollment confirmations, shipping updates, delivery notifications, and activation reminders.
  • Support campaign segmentation, audience targeting, scheduling, and launch coordination to ensure accurate delivery and consistent customer experiences.
  • Conduct campaign QA to validate segmentation, links, creative assets, and tracking prior to launch.
  • Work closely with channel owners across growth, lifecycle, content, and partner marketing to execute campaigns within marketing automation and CRM platforms.
  • Support the ongoing administration and maintenance of the marketing technology stack, including CRM, marketing automation, and analytics tools.
  • Build and maintain automation workflows, lists, tags, and campaign tracking structures.
  • Maintain CRM hygiene including lists, tags, segmentation structures, and campaign tracking frameworks.
  • Assist with platform integrations and system updates to ensure tools remain connected and operational.
  • Document marketing operations processes and maintain internal resources for campaign execution and system workflows.
  • Support the development and maintenance of marketing dashboards and reporting frameworks used by the marketing team and leadership.
  • Ensure campaigns are properly tagged and tracked to enable accurate performance reporting.
  • Pull and analyze campaign performance data across marketing channels.
  • Help identify trends, insights, and optimization opportunities based on campaign results.
  • Ensure campaign links and assets follow established tracking standards including UTM parameters and naming conventions.
  • Support broader measurement initiatives, including partner segmentation, audience analysis, and campaign performance reporting.
  • Support improvements to how marketing campaigns are planned, executed, and tracked across teams.
  • Maintain documentation for campaign workflows, naming conventions, and marketing operations standards.
  • Coordinate with cross-functional partners including Product, Partnerships, Operations, and Sales to support campaign launches and program execution.
  • Contribute to operational improvements that increase marketing efficiency and scalability.

Requirements

  • 2–5 years of experience in marketing operations, digital marketing, lifecycle marketing, or campaign management
  • Experience working with marketing automation or CRM platforms (e.g., HubSpot, ActiveCampaign, Marketo, Salesforce, or similar)
  • Experience working in marketing analytics or BI tools such as Looker, Tableau, or similar platforms.
  • Strong attention to detail and comfort managing campaign setup, segmentation, tracking, workflows, and data structures
  • Experience supporting ecommerce or digital marketing programs across platforms such as Shopify, Amazon, Meta, or Google.
  • Ability to manage multiple campaigns and priorities simultaneously
  • Strong analytical thinking and ability to interpret marketing performance data.
  • Working proficiency in Excel and PowerPoint
  • Experience with project management tools like Asana, Monday.com, ClickUp, or similar
  • Basic HTML/CSS knowledge to support QA
Benefits
  • Competitive compensation
  • Comprehensive benefits
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
marketing automationCRM platformscampaign managementmarketing analyticsdata analysisHTMLCSSsegmentationtrackingworkflow management
Soft Skills
attention to detailanalytical thinkingmulti-taskingcommunicationcollaborationorganizational skillsproblem-solvingprocess documentationcampaign optimizationoperational improvements