Working Student – Customer Support & Operations
Wheelshare
part-time
Posted on:
Location Type: Remote
Location: Germany
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Job Level
About the role
- End-user & Customer Support: Handling inquiries and issues from customers and end users in Germany and the UK via phone and email.
- Support Coordination: Close collaboration with our call center partners to ensure smooth handling of complaints and service requests.
- Reporting, Analysis & Documentation: Preparing service reports, tracking case progress, and providing summaries for management.
- Operational Support: Assisting with daily operational tasks.
Requirements
- Student Status: Currently enrolled at a German university or college (valid enrollment certificate required).
- Working Hours: Available 10–12 hours per week to provide daily support.
- Language Skills: Excellent German (minimum C1) and English, both written and spoken.
- Experience: Previous experience in call centers is an advantage.
- Working Style: Self-organized and structured approach to work.
- Technical Skills: Confident use of Microsoft Office (especially Excel) and willingness to learn new systems/software.
- Communication & Customer Focus: Empathetic, communicative, and team-oriented.
Benefits
- Make a Real Impact: Shape exciting projects and actively contribute to our processes.
- Your Workplace: Remote or from our coworking space in Düsseldorf – you decide.
- Experience Startup Spirit: Your ideas matter, and you’ll see the direct impact of your contribution.
- Team Culture: Work in an international, diverse, and dynamic team.
- Future Prospects: High likelihood of a permanent position after graduation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft OfficeExcel
Soft Skills
communicationcustomer focusempathyself-organizationstructured approachteam-oriented
Certifications
valid enrollment certificate