Wheels, LLC

Advisor

• Manage maintenance repairs on behalf of Wheels and within client parameters
• Authorize mechanical repairs for Wheels’ clients
• Ensure safety-related and scheduled repairs are completed
• Approve repairs based on mileage, months in service, and prior repair history
• Negotiate repair costs to published fleet prices or pre-negotiated Wheels Network rates and times
• Follow parts and labor reference guides for pricing and labor times
• Manage client authorization limits and instructions
• Follow up on down vehicles and pending transactions
• Resolve transaction discrepancies with vendors
• Escalate client approvals to a team lead or mentor when appropriate
• Document client savings and transaction activity accurately
• Submit qualifying dealership component failures to the warranty team for goodwill adjustments
• Adhere to contact center scheduling, performance metrics, and quality and transactional KPIs
• Understand Driver Services, Network Management, MAP, and Collision functions
• Perform other assigned duties
• Work remotely on a full-time schedule plus one weekend day

Service Advisor