Service Advisor

Wheels, LLC

Service Advisor managing maintenance repairs, vendor negotiations, and client authorizations for Wheels, a North American fleet management company. Remote full-time role supporting fleet vehicle uptime and repair cost control.

Posted 8/19/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $40,500 - $56,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical knowledge of automotive repair and effective negotiation skills while managing maintenance repairs and client authorizations. Proficient in customer service and communication, ensuring adherence to performance metrics and quality standards.

Highest-signal resume keywords

ASE C1 CertificationAutomotive Repair KnowledgeNegotiation SkillsCustomer Service OrientationExperience with Labor Guides

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Automotive ExperienceTechnical EducationRepair AuthorizationTransaction ResolutionDocumenting Client Savings

Soft Skills

Clear CommunicationCreative Problem Solving

Tools & Technologies

WindowsMicrosoft OfficeOutlookAllData

Certifications & Qualifications

ASE A4 CertificationASE A5 CertificationASE A6 CertificationASE A7 Certification

Industry Keywords

Fleet Industry ExperienceDriver ServicesNetwork ManagementCollision FunctionsContact Center Scheduling

About the role

Key responsibilities & impact

Manage maintenance repairs on behalf of Wheels and within client parameters
Authorize mechanical repairs for Wheels’ clients
Ensure safety-related and scheduled repairs are completed
Approve repairs based on mileage, months in service, and prior repair history
Negotiate repair costs to published fleet prices or pre-negotiated Wheels Network rates and times
Follow parts and labor reference guides for pricing and labor times
Manage client authorization limits and instructions
Follow up on down vehicles and pending transactions
Resolve transaction discrepancies with vendors
Escalate client approvals to a team lead or mentor when appropriate
Document client savings and transaction activity accurately
Submit qualifying dealership component failures to the warranty team for goodwill adjustments
Adhere to contact center scheduling, performance metrics, and quality and transactional KPIs
Understand Driver Services, Network Management, MAP, and Collision functions
Perform other assigned duties
Work remotely on a full-time schedule plus one weekend day

Requirements

What you’ll need

ASE C1 and one of A4, A5, A6, or A7 within first 12 months
One to two years of automotive experience or equivalent technical education
High School diploma or equivalent required
Fleet industry experience a plus
Some college preferred
Technical knowledge of automotive repair
Customer service orientation
Clear, concise verbal and written communication
Creative and efficient problem solving
Negotiation skills
Experience with industry labor guides, such as AllData
Ability to interpret client-specific instructions
Proficiency in Windows and Microsoft Office, including Outlook
Ability to work a flexible schedule that may include weekends
Successful completion of drug and background screening

Benefits

Comp & perks

Robust benefits package with market-leading, competitive offerings for employees and their families
Annual incentive plan based on company and individual performance
50+ health, wellness and engagement benefits
2,500+ online learning programs
Annual performance goals and reviews
Educational and wellness programs
Awards and celebrations
Advocate Health Care Wellness Portal
2026 Wellness Program with physical, emotional, and financial well-being tools and incentives
Departmental contests, summer gatherings, family events, and holiday celebrations