Senior Product Manager, Operational Intelligence

Wheel

full-time

Posted on:

Location Type: Remote

Location: California • Colorado • United States

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Salary

💰 $212,000 - $287,000 per year

Job Level

Senior

About the role

  • Define and execute a phased automation strategy across operational domains, beginning with Marketplace Operations and expanding to Provider Operations, Clinical Operations, and Support
  • Establish clear decision frameworks for determining what capabilities should be built into the core product vs. delivered through agentic automation or hybrid approaches
  • Create multi-quarter roadmaps that balance quick wins with foundational infrastructure investments
  • Directly design and prototype agentic workflows, including prompt architecture, task decomposition, escalation logic, and decision boundaries
  • Configure and iterate on agent systems in production environments using real operational data and feedback
  • Rapidly test and refine agent performance through experimentation, evaluation frameworks, and human feedback loops
  • Personally own the functional behavior, performance, and reliability of agent outputs in production
  • Translate ambiguous operational workflows into structured, executable logic suitable for AI-driven automation

Requirements

  • 5+ years of product management experience, with at least 3 years in senior or lead PM roles.
  • Proven track record of building automation, workflow, or operational intelligence products in enterprise environments.
  • Experience building with AI/ML systems, intelligent automation platforms, or agent-based tools.
  • Background in B2B SaaS, healthcare technology, marketplace platforms, or enterprise operations software.
  • Experience leading 0-to-1 initiatives in fast-moving, ambiguous environments.
  • Outstanding communicator who brings clarity to ambiguity and can articulate complex agent systems, tradeoffs, and strategy with precision across technical and non-technical stakeholders.
Benefits
  • Medical, Dental and Vision
  • Ancillary: Life, Short and Long Term Disability
  • 401K match
  • Flexible PTO
  • Parental Leave
  • Stock options
  • Additional programs and perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
automation strategyagentic workflowsprompt architecturetask decompositionescalation logicdecision boundariesAI/ML systemsintelligent automation platformsoperational intelligence productsworkflow design
Soft Skills
communicationclarity in ambiguityarticulation of complex systemsstakeholder engagementleadershipstrategic thinkingproblem-solvingcollaborationadaptabilityevaluation