Whatnot

Account Manager

• Build our seller community
• Source and reach out to sellers to convince them to join and grow their business on Whatnot. Leverage social media, outbound channels, and in-person events
• Partner with top sellers and strategic partners to build big businesses on Whatnot
• Be the go-to advisor for our sellers, educating and coaching them on ways to grow their businesses on Whatnot. Create the next generation of top sellers in your category
• Stay close to sellers and buyers in the ecosystem to understand user needs and provide the product team with key user insights and problems to solve.
• Spearhead diverse marketing initiatives, such as influencer partnerships, to boost brand awareness and attract more buyers
• Organize and execute on-app events connected to the most exciting products, moments, and fandoms related to your category
• Utilize large sets of data efficiently in order to inform category & country plans, as well as track and report on outcomes
• Be able to jump in, ramp up quickly, and independently drive strategic projects both in your own category and across partnerships when needed

Partnerships Manager

Customer Support

• Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
• Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
• Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Partnerships Manager

Customer Experience Agent