Whatnot

Customer Experience Agent

Whatnot

full-time

Posted on:

Location Type: Hybrid

Location: Phoenix • Arizona • United States

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Salary

💰 $24 per hour

Job Level

Entry Level

About the role

  • Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
  • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
  • Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
  • Work with other departments to troubleshoot, research and resolve open questions
  • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Requirements

  • A bachelor’s degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience
  • Strong communication skills, you can explain things clearly and compassionately
  • A customer-first attitude and a desire to solve problems with ownership
  • Ability to multitask and learn new systems quickly
  • A team player mindset with a drive to improve processes
  • Internship or part-time experience in customer service, retail, hospitality, or support is preferred.
  • Exposure to support tools (e.g., Zendesk, Intercom) is a plus
  • Weekend availability required
Benefits
  • Generous Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care Benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillscustomer-first attitudeproblem-solvingmultitaskingteam playerownershipprocess improvement
Certifications
bachelor's degree