Whatnot

Customer Experience Agent – Overnight Shift

Whatnot

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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Salary

💰 $27 - $32 per hour

About the role

  • Interact with buyers and sellers with a customer first attitude ensuring a positive experience.
  • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner.
  • Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users.
  • Work with other departments to troubleshoot, research and resolve open questions.
  • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

Requirements

  • Open to overnight shift from 8pm-5am PST
  • 2+ years of Support experience handling email and/or chat services.
  • Weekend availability required.
  • Understanding of E-commerce and Marketplace operations.
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
  • Obsession with customers / being customer first / serving customers.
  • Proactive problem-solver and process-improver.
  • Knowledge of Collectibles is a plus.
  • Bachelor's degree or college experience preferred.
  • Previous start-up experience is a plus.
Benefits
  • Generous Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care Benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
E-commerceMarketplace operationsCustomer supportEmail servicesChat servicesProblem-solvingProcess improvementKnowledge of collectibles
Soft Skills
Customer first attitudePositive experienceProactiveCommunicationCollaboration
Certifications
Bachelor's degree