Engage stakeholders throughout the company to understand the needs and priorities to securely implement and maintain corporate applications, while promoting IT best practices cross-functionally
Implement and maintain tools for IT operational efficiencies and automation, with a lens on innovative and modern technology (i.e. AI chatbots)
Ensure technological compliance with evolving security standards and policies, while future-proofing automations, computer systems, MDM, office network infrastructure, and remote collaboration tools
Streamline and optimize the configuration and workflows for access management with Workday data, Okta configuration, and downstream applications
Develop requirements, build, and thoroughly test workflows and automations in iPaaS tooling (i.e. Zapier) to automate manual processes for IT and business stakeholders
Create, maintain, and promote standards, procedures, and documentation for IT
Champion IT company wide by ensuring quality internal customer service for our global company through service desk tickets and access administration
Travel to our offices and events on a periodic basis to provide onsite AV, networking, and conferencing support.
Partner closely with leadership to build and report on team OKRs and roadmaps
Build and maintain vendor relationships and third party services as needed
Design, deploy, and operate Dante-based digital audio networks, ensuring optimal configuration, routing, and redundancy.
Lead setup, operation, and strike of A/V systems for general sessions, breakout rooms, and exhibit halls.
Diagnose and resolve Dante, signal flow, or device configuration issues in real time.
Partner with clients, producers, and exhibitors to deliver exceptional technical results.

Requirements

4+ years of experience as an IT professional in a high growth and/or tech company
2+ years of experience with onsite events A/V support and coordination
A proven track record of deploying and maintaining cloud-based corporate applications and automations for access management, security, and collaboration
Strong communication and relationship-building skills across all levels, including executives and external partners, with an ability to influence and lead without authority
Experience leading large-scale IT projects with strategic planning and detailed documentation (decision docs, requirements, test plans, deployments)
Solid understanding of onboarding & offboarding business processes, with the ability to translate this into technical hardware and software needs
Proven success in scaling IT processes with automation and emerging technology for high-growth environments
Experience in managing collaboration tools for remote & distributed teams (Google Workspace, Okta, Zoom, Slack, Alassian Jira, internal AI chatbots, etc.)
Hands-on background developing workflow automations in lightweight iPaaS tools
Robust understanding of core IT systems & operations processes: hardware inventory management, internal service desks, MDM, IAM, A/V & video conferencing, and Wi-Fi & VPN
Strong knowledge of MDM best practices and hands-on experience with Apple Macbooks, Kandji, Snipe, Microsoft Windows, Intune, Azure Active Directory, and/or equivalents
Solid understanding of security and privacy principles with experience in Verkada, Nightfall, and Proofpoint preferred
Familiarity with computer networking, especially cloud-based SD-WAN and SDN (Cisco Meraki)
Live Event A/V Experience with Dante-based digital audio networks, managing wireless microphone and IEM systems (Shure, Sennheiser, Lectrosonics), audio consoles (e.g., Yamaha CL/QL, Allen & Heath, Midas) and DSPs (e.g., Q-SYS, Biamp, BSS), and experience managing A/V for a live event.
Detail-oriented problem solver with strong organizational and documentation skills, able to manage multiple projects and navigate ambiguity with ease.
Hands-on approach with excellent communication and a passion for providing direct support.

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud-based applicationsautomationiPaaSDante-based digital audio networksA/V systems setupworkflow automationMDMIAMsecurity compliancenetworking

Soft Skills

communicationrelationship-buildinginfluenceleadershiporganizational skillsproblem-solvingattention to detailcustomer servicestrategic planningdocumentation