Supervisor, Account Operations
WGU Advancement
full-time
Posted on:
Location Type: Office
Location: United States
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Salary
💰 $67,900 - $112,100 per year
About the role
- Oversees the day-to-day operations of the Account Operations and student account compliance functions
- Ensures compliance with federal, state, and institutional policies, including Title IV, Department of Defense, and Military and Veteran tuition benefit regulations
- Manages and prepares for annual federal, state, and internal audits; serves as the departmental point person
- Maintains oversight of the university-wide student refunding process, ensuring timely, accurate, and compliant federal drawdowns, disbursements and reconciliations
- Prepares annual and ad hoc reports for leadership and regulatory agencies; compiles and maintains data for reports and surveys
- Develops, implements, and maintains policies, procedures, and internal controls related to student accounts and compliance
- Stays current on regulatory changes and communicates risks or compliance concerns to leadership
- Leads internal audits and quality control reviews; develops and executes an annual monitoring plan for key operational functions
- Partners cross-functionally with internal stakeholders on process improvements, system updates, and program launches
- Ensures Knowledge Base articles, written communications, websites, and student-facing resources are current, accurate, and accessible
- Manages team performance, key performance indicators, and service level agreements
- Resolves escalated student account or process issues in a timely manner
Requirements
- Bachelor's Degree
- Minimum 5 years of experience in a student accounts, finance, or accounting role, preferably within a higher education setting
- Significant experience with Excel, reporting, reconciliation, and analysis
- Knowledge of Title IV Federal Financial Aid, cash management, refunding, and compliance regulations
- Strong organizational and planning skills with the ability to manage multiple competing priorities and deadlines
- Ability to lead, train, and develop a team effectively
- Sensitivity to confidential and risk management best practices
Benefits
- eligible for bonuses
- medical, dental, vision, telehealth and mental healthcare
- health savings account and flexible spending account
- basic and voluntary life insurance
- disability coverage
- accident, critical illness and hospital indemnity supplemental coverages
- legal and identity theft coverage
- retirement savings plan
- wellbeing program
- discounted WGU tuition
- flexible paid time off for rest and relaxation with no need for accrual
- flexible paid sick time with no need for accrual
- 11 paid holidays
- other paid leaves, including up to 12 weeks of parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Excelreportingreconciliationanalysiscompliance regulationscash managementstudent accounts managementaudit preparationpolicy developmentinternal controls
Soft Skills
organizational skillsplanning skillsteam leadershiptrainingdevelopmentcommunicationproblem-solvingrisk managementtime managementcross-functional collaboration
Certifications
Bachelor's Degree