WGU Advancement

Financial Planning and Analysis

• Acts as a steward for carrying out WGU’s mission and strategic vision by demonstrating effective and consistent commitment to learner-centered, competency-based educational support
• Responsible to monitor the course progress of an assigned group of learners in their course(s) and proactively offer support at key points of the student journey
• Provides expertise in assigned content area and maintains current knowledge in their field
• Fosters student learning through innovative, effective teaching practices
• Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the WGU community
• Offers timely support and outreach to students, including meeting service level agreements as outlined by their department
• Uses technology-based teaching and communication platforms to aid students in the development of competencies
• Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere
• Participates in all required training activities
• Responds with urgency to changing requirements, priorities, and short deadlines
• Consistently exhibits WGU Leadership Principles

Finance Instructor – Full-time

Counselor

• Serve as the primary contact for students seeking readmission, balancing inbound and outbound communication via phone, email, and chat
• Proactively follow up with students to ensure all requirements are met for re-enrollment and orientation
• Process and maintain accurate student applications and files, ensuring compliance with WGU and U.S. Department of Education standards
• Provide clear information about programs, policies, and expectations to help students make informed decisions
• Collaborate with Admissions, Financial Services, Faculty, and Transcript Evaluation teams to streamline the readmission process
• Track and report student progress using multiple systems and maintain a strong focus on quality and accuracy
• Contribute to team success by sharing feedback, supporting colleagues, and participating in continuous improvement initiatives

Re-admissions Counselor

QA Engineer

• Tracks the QA process through monitoring team progress
• Acts as a compliance officer for the team
• Manages internal and external audits and risk-based surveys
• Mentors and develops colleagues on team involving risk-based control as needed
• Communicates step-by-step QA requirements in accordance to WGU’s policy, including providing updates and support to the team
• Acts as the point of contact for supervisors and colleagues, sharing feedback during QA process, providing training and support as needed
• Manages the Military Support Queue for review, auditing, distribution, and triaging
• Assist in resolving cases and certification of attendance as needed
• Maintains a record of QA feedback history, including actions taken and resolutions, in an accessible database
• Ensures quality standards and WGU’s vision and mission are reflected in all aspects of the student experience

Quality Assurance Analyst

Security Engineer

• Develops instructional materials, aligned with identified learning objectives, course competencies, and instructional interventions, to support both student self-service use and use in virtual one-to-many events.
• Provides effective, relevant, and engaging one-to-many virtual events aligned with identified learning objectives.
• Continually develops knowledge, skills, and expertise through active participation in faculty learning community and other developmental opportunities.
• Provides proactive, relevant, timely, and effective one-to-one virtual instruction to students in a specific course or domain.
• Facilitates student communities to support peer collaboration, effective faculty interaction, and student development.
• Student-centered and provides effective one-to-one virtual coaching to help students achieve personal, academic, and career goals.
• Adapts instructional and coaching practices to common and typical student needs.
• Performs other job-related duties as assigned.

Part-Time Instructor – Software Engineering, Software Security

• Processes admissions applications in accordance with University and Colleges’ policies, goals, and rules on admissibility of undergraduate and graduate students.
• Advises applicants regarding admissions requirements, eligibility for admission, program options, and other matters related to their admission to the University.
• Serves as a resource to students, parents, the University community, High Schools, and other feeder institutions regarding admission to the University.
• Keeps informed regarding academic program requirements, enrollment restrictions, and other issues related to recruiting and admitting students.
• Assists in maintaining and updating admission records and files.
• Responds to all emails, cases, and admission decision inquiries promptly.
• Reviews appeals to admissions decisions and/or requirements.
• Evaluate and authenticate applicants’ transcripts, diplomas, and other documentation.
• Work with external agencies, schools, and credentialing organizations to confirm document validity.
• Collaborate with internal teams to develop and implement fraud prevention strategies.
• Performs other related duties as assigned by Admissions Leadership.

Admissions Counselor

Security Analyst

• Performs stand-up and development of toolsets that perform real-time, automated configuration and control of cloud-based services and software-defined infrastructure.
• Leads the development of Security Content and Use Case Development.
• Alerting aligning to the MITRE ATT&CK Framework.
• Reviews and develops security checks that provide continuous security and compliance within AWS and additional cloud platforms.
• Works with developers as part of the Software Development Life Cycle.
• Maintains responsibility for automation and software delivery of security tools using Continuous Integration/Continuous Development processes.
• Completes requirements gathering and specification, development of architecture diagrams, and integration with additional tools (ServiceNow).
• Ensures proper data points are captured and accounted for when calculating risk.
• Architects, designs, builds, and delivers cloud threat analytics by leveraging cloud log correlation, AI & machine learning engines.
• Architects and builds data security solutions such as DLP, and encryption in transit/rest.
• Conducts ROI and gap analysis for potential and existing products.
• Problem-solves in a complex demanding environment by drawing on a pool of technical experience, business understanding, and good judgment.
• Works individually and with the security teams to define security requirements, track security specific issues/concerns, provide security solutions, communicate identified vulnerabilities being introduced into the environment, and identify exceptions to policy.
• Leads the development of enterprise-wide designs as well as researches, develops, and recommends architectural policies and practices for current and future initiatives from definition phase through implementation.
• Manages internal Security projects that require little assistance from other groups. This includes writing requirements, managing the procurement process, initial installation and configuration, and overseeing the entire project lifecycle.
• Researches, evaluates, and stays current on emerging tools, techniques, and technologies.
• Acts as team lead when necessary, working side-by-side with other personnel in an advisory, support, and training role.
• Manages multiple simultaneous projects and tasks that involve different team members.
• Builds a Cloud and Data Security platform roadmap.
• Architects and leads implementation of risk mitigation tools and security tools for cloud migration and cloud infrastructure.
• Builds and maintains relationships across the University to promote cloud security initiatives.
• Researches and deconstructs cyber-attacks into sequenced Indicators of Compromise (IOC) detectable through network device logs.
• Creates abstract rules to detect network intrusions based on IOCs.
• Conducts open-ended analysis of large data sets to find network activity baselines and abnormalities.
• Designs and implements SOAR functions to automate compliance enforcement, security configuration management, and malicious activity remediation.
• Identifies gaps in the University’s security model and suggests solutions, including tools and processes.
• Engages with security architects to capture design requirements for cloud architectures and implementation strategies.
• Creates new processes and identifies new threats and mitigation strategies.
• Identifies and provides training opportunities for Cloud and Data Security staff related to technical issues.
• Researches latest threats including techniques used by individuals exploiting these vulnerabilities and threats.
• Performs other job-related duties as assigned.

Staff IT Security Analyst

Account Executive

• The Account Executive furthers WGU’s mission of creating pathways to opportunity at scale by serving the talent management objectives of organizations across the country in the assigned corporate pipeline vertical.
• By positioning WGU as the premier partner of workforce development solutions, this position will drive new partner acquisition, leveraging WGU’s comprehensive portfolio of academic programs and services, including degree programs, short-form credentials, experiential learning, and other educational solutions designed to meet workforce needs of employers.
• Main Responsibilities Include: Drive growth by identifying, negotiating, and securing high-impact partnerships.
• Take a consultative approach to position WGU’s diverse educational solutions that align with partner workforce development needs.
• In collaboration with Partner Success teams, manage and grow a portfolio of corporate partners, ensuring MoU commitments, KPIs and delivering partnership goals.
• Engage with potential partner’s decision-makers and HR leaders to understand workforce development needs.
• Proactively position WGU as a trusted, innovative solution for talent development and upskilling needs of possible partners.
• Introduce potential measurable, outcome-driven campaigns aligned with organizational goals and WGU’s offerings to secure new partnerships.
• Leverage insights on industry trends and workforce challenges to customize WGU's solutions for maximum impact.
• Work closely with internal teams, such as Schools, Operations, Marketing, Career Services, Alumni Relations, and other integral internal departments to activate and execute partner deliverables.
• Knowledge, Skill and Abilities You'll Need to Be Successful:
• Expertise in corporate student pipeline vertical, sales and negotiation, with a proven track record of closing complex deals and securing long-term partnerships.
• Ability to identify client needs, present customized solutions, and negotiate favorable outcomes for both WGU and corporate partners.
• Strong understanding of workforce development trends, corporate training needs, and how education solutions can support business goals.
• Ability to quickly learn and articulate WGU’s full range of educational offerings, including degree programs, short-form courses, career placement and apprenticeships.
• Initiative - Self-directed with a strong bias for action and results; displays keen interest in students and organization.
• Reliability - Accountable to self and others; does what it takes to get the job done; actions are consistent with words; follows through on commitments; exhibits exceptional integrity
• Strategic Thinking – can develop new ideas that will enhance partnership results, is future-oriented and assesses what will help/hinder achieving goals; focuses on what is important.
• Earns Trust – is exceptional and persuasive using communication skills, oral and written, delivers on commitments
• Negotiation – can negotiate and influence skillfully and professionally while maintaining relationships.
• Attitude - Displays commitment to the organization and to personal growth; self-motivated and able to motivate and inspire others; asserts self appropriately to champion ideas; tells the truth in a direct and constructive manner.
• Adaptability – Manages behaviors and communication style to meet the needs of a wide range of situations; tackles obstacles appropriately; is comfortable with ambiguity.
• Student Focus – the ability to keep the student at the center of what we do, and why we do it. Exhibits passion about improving the educational experiences of our students by creating lasting partnerships with employers, community colleges, school districts, and the community.
• Problem Solving – Investigates appropriate resources and involves partners when appropriate and is future-oriented. Assesses what will help or hinder achieving goals. Focuses on what is important.
• Interpersonal Skills – Deals with others in a considerate, respectful, and unbiased manner. Approaches conflict proactively. Solicits and shares feedback openly. Listens with empathy and maintains composure.
• Accuracy – Draws on facts collected from a broad knowledge of WGU’s goals and processes.
• Minimum Requirements:
• Bachelor’s degree in Business Administration, Management, Marketing or related field
• 4 to 6 years of experience in business development and strategic partnership management with a record of high performance in solution selling
• Knowledge and use of Salesforce and Microsoft Office Suite is equally desirable
• Ability to travel up to 30%; Due to the travel requirements of this position, applicants should be located within a two-hour driving distance of a major airport

Account Executive- Corporate Vertical

• Develops instructional materials, aligned with identified learning objectives, course competencies, and instructional interventions, to support both student self-service use and use in virtual one-to-many events.\n• Provides effective, relevant, and engaging one-to-many virtual events aligned with identified learning objectives.\n• Continually develops knowledge, skills, and expertise through active participation in faculty learning community and other developmental opportunities.\n• Provides proactive, relevant, timely, and effective one-to-one virtual instruction to students in a specific course or domain.\n• Facilitates student communities to support peer collaboration, effective faculty interaction, and student development.\n• Student-centered and provides effective one-to-one virtual coaching to help students achieve personal, academic, and career goals.\n• Adapts instructional and coaching practices to common and typical student needs.\n• Performs other job-related duties as assigned.\n• KSAs Subject-matter expertise in the assigned content and skills of the course(s)/domain(s)\n• Strong knowledge of how student characteristics interact with different learning needs common to the course(s)/domain(s)\n• Strong communication skills with the ability to moderate online student communities to encourage engagement and learning.\n• Ability to use information from student profiles, learning behaviors, and interactions to identify individual student needs.\n• Demonstrates respect for and value of diverse perspectives and experiences.\n• Ability to adapt standard resources, templates, and instructional plans for the needs of individual students or groups of students.\n• Ability to apply adult learning principles and instructional skills to build student competency in a virtual one-to-one setting.\n• Provide encouragement for student self-reflection and metacognition to improve competency in learning objectives.\n• Flexibility to adjust instructional approach depending on individual student needs and preference.\n• Skilled at using data to identify students in need of proactive support, with the ability to select appropriate tone and content for proactive outreach.\n• Ability to adapt the timing, modality, and frequency of outreach/contact to individual student needs and preferences.\n• Strong active listening skills and emotional intelligence with the ability to build relationships with adult students.\n• Solid understanding of coaching strategies to support personal, academic, and professional development in adult students.\n• Willingness to engage in regular self-reflection and re-evaluation of beliefs, perspectives, and approaches to improve equity.\n• Proficient in developing presentation materials that align to specified objectives and are visually engaging, understandable, and accessible.\n• Ability to develop learning facilitation experiences and effective, formative self-assessment activities aligned with specific objectives to advance student learning.\n• Skilled at implementing relationship-building activities for online student communities.\n• Ability to facilitate synchronous student interaction in a virtual environment