WGU Advancement

IT Support

• Define and lead WGU’s enterprise AI architecture strategy, including reference architectures, standards, and best practices.
• Establish patterns for integrating AI, ML, and generative AI solutions into enterprise systems in a secure, scalable, and maintainable way.
• Architect AI-enabled solutions such as recommendation systems, intelligent assistants, and automation workflows that align to institutional priorities.
• Define reusable AI services and platforms, including model serving, prompt orchestration, inference pipelines, and shared enablement capabilities.
• Strengthen the data and integration foundations that support AI, including pipelines, data quality, feature engineering readiness, APIs, microservices, and event-driven patterns.
• Enable real-time and adaptive AI use cases by designing event contracts, streaming architectures, and feedback loops that are interoperable across domains.
• Establish responsible AI and governance frameworks that support ethical, secure, and compliant AI usage, including privacy considerations and FERPA alignment.

Senior Enterprise Architect, AI Solutions

Customer Success Manager

• Maintain and manage relationships with partners to ensure long-term success.
• Prioritize customer experience, driving partner satisfaction and utilization of WGU's solutions.
• Focus on expanding existing accounts by identifying new opportunities for WGU products (degrees, short-form learning, apprenticeships) within the corporate partner’s structure.
• Serve as the primary point of contact for existing partners, ensuring high levels of satisfaction and alignment with workforce development goals.
• Support and contribute towards regular business reviews with corporate partners to assess performance, gather feedback, and highlight opportunities for further growth and collaboration.
• Partner with internal teams (e.g., Account Executives, Marketing, Operations) to ensure the successful delivery of solutions and resolve any partner issues.
• Track key account metrics, such as enrollment and use of WGU products, to provide actionable insights and improve outcomes for both WGU and the partner.

Partner Success Manager

Data Analyst

• Analyze and evaluate assessments to determine students’ mastery of learning objectives and course competencies.
• Prepare accurate, helpful, and consistent feedback to help students develop course competencies.
• Apply evaluation processes, policies, and procedures when reviewing and determining students’ mastery of course learning objectives and program competencies.
• Stay current with updates to evaluation processes; adopt and apply updated and new evaluation processes as they occur.
• Collaborate with team members and leadership when evaluating new and complex assessments to ensure consistent evaluation ratings.
• Review evaluation feedback from team members and leaders, apply input as needed to ensure evaluation methods align with department and team expectations.
• Partner with team members and leaders to improve evaluation processes that promote consistent scoring and improve evaluation processes.

Part-Time Evaluator, Data Analytics

Analyst

• The Workforce and Quality Analyst will have a thorough understanding of Assessment Services and or Student Services processes and procedures
• Support strategic communication with Specialist, Supervisors and Managers by monitoring call, cases and chat volumes
• Responsible for documenting and communicating all issues that impact service level agreements (SLA) while ensuring all staff are efficiently utilized and in the proper channel/task
• This will include exception management and applying mitigation tactics when vendor and internal site outages occur
• Runs and analyzes reports and adjusts staffing levels to meet departmental productivity and service level goals
• Assists in developing, creating, and implementing quality processes and procedures
• Makes recommendations for enhancements to training materials
• Identifies opportunities for process and procedure changes to improve students’ experiences
• Handles daily exception requests, updates schedules and responds to escalated issues and ad-hoc requests
• Facilitates real-time discussions with necessary stakeholders