WGU Advancement

Financial Planning and Analysis

• Instructors are subject matter experts who teach and support a caseload of students enrolled in their assigned course(s).
• Instructors offer specialized instruction on topics in their course(s) aligned with best practices, as well as monitor and support student progress in competency development and course completion.
• They are responsive to learner needs and vary the type, length, method, and intensity of instruction best matched to the learner’s strengths and goals.
• Using technology, Instructors may interact with students in both group and one-to-one settings.
• Instructors collaborate with other instructional and program faculty serving the students in their course to ensure continuity and quality of support.

Instructor, Finance

Operations

• Oversees the day-to-day operations of the Account Operations and student account compliance functions
• Ensures compliance with federal, state, and institutional policies, including Title IV, Department of Defense, and Military and Veteran tuition benefit regulations
• Manages and prepares for annual federal, state, and internal audits; serves as the departmental point person
• Maintains oversight of the university-wide student refunding process, ensuring timely, accurate, and compliant federal drawdowns, disbursements and reconciliations
• Prepares annual and ad hoc reports for leadership and regulatory agencies; compiles and maintains data for reports and surveys
• Develops, implements, and maintains policies, procedures, and internal controls related to student accounts and compliance
• Stays current on regulatory changes and communicates risks or compliance concerns to leadership
• Leads internal audits and quality control reviews; develops and executes an annual monitoring plan for key operational functions
• Partners cross-functionally with internal stakeholders on process improvements, system updates, and program launches
• Ensures Knowledge Base articles, written communications, websites, and student-facing resources are current, accurate, and accessible
• Manages team performance, key performance indicators, and service level agreements
• Resolves escalated student account or process issues in a timely manner

Supervisor, Account Operations

Customer Success Manager

• Maintain and manage relationships with partners to ensure long-term success.
• Prioritize customer experience, driving partner satisfaction and utilization of WGU's solutions.
• Focus on expanding existing accounts by identifying new opportunities for WGU products (degrees, short-form learning, apprenticeships) within the transfer partner’s structure.
• Serve as the primary point of contact for existing partners, ensuring high levels of satisfaction and alignment with workforce development goals.
• Support and contribute towards regular business reviews with corporate partners to assess performance, gather feedback, and highlight opportunities for further growth and collaboration.
• Partner with internal teams (e.g., Account Executives, Marketing, Operations) to ensure the successful delivery of solutions and resolve any partner issues.
• Track key account metrics, such as enrollment and use of WGU products, to provide actionable insights and improve outcomes for both WGU and the partner.

Partner Success Manager

Human Resources

• Administer and coordinate military and veterans education benefit programs in alignment with university policies and applicable regulations.
• Prepare and distribute clear, accurate information to students about available military benefit programs and how to use them.
• Prepare and submit monthly certifications of attendance and related invoices for new and continuing students.
• Verify student eligibility, monitor enrollment changes, and update records to reflect the correct current entitlement.
• Serve as a primary liaison between students and entities such as the Department of Veterans Affairs, state approving agencies, and other military organizations to research and resolve issues with claims, billing, and non-payment.
• Maintain well-organized physical and virtual student files, including required forms, documentation, and communications, while protecting confidentiality.
• Ensure payments and paperwork are processed accurately and on time, support departmental meetings and workshops, and complete additional projects and duties as assigned.

Military and Veteran Benefits Specialist

• Develops instructional materials, aligned with identified learning objectives, course competencies, and instructional interventions, to support both student self-service use and use in virtual one-to-many events.
• Provides effective, relevant, and engaging one-to-many virtual events aligned with identified learning objectives.
• Continually develops knowledge, skills, and expertise through active participation in faculty learning community and other developmental opportunities.
• Provides proactive, relevant, timely, and effective one-to-one virtual instruction to students in a specific course or domain.
• Facilitates student communities to support peer collaboration, effective faculty interaction, and student development.
• Student-centered and provides effective one-to-one virtual coaching to help students achieve personal, academic, and career goals.
• Adapts instructional and coaching practices to common and typical student needs.
• Performs other job-related duties as assigned.

Faculty Instructor, Finance

Counselor

• Provide professional and timely assistance to students regarding questions and concerns students may have regarding any aspect of financial aid requirements and/or eligibility
• Initiate communication by phone call or email to students when needed
• Provide professional assistance to students by advising and assisting them with financial planning, federal and state aid programs and application requirements, collecting data and keep accurate records
• Coordinate the scheduling of appointments with students for financial aid counseling requests
• Document student application and interviews including special or unique circumstances related to the students’ academic and financial situation
• Maintain professionalism and remain calm when students are frustrated or have a difficult time understanding documentation requirements
• Conduct presentations on financial aid programs and policies to university constituents
• Ability to understand billing cycles and financial processes, providing timely interventions for students
• Coordinate communication between student and other teams, providing problem solving resolutions or request for needed intervention
• Communicate effectively and consistently with appropriate internal department members from financial services, admissions, registrar and student accounts as needed
• Perform other job-related duties as assigned

Financial Aid Counselor

Account Manager

• Inspire and develop a team of 20+ professionals across WGU’s Leavitt School of Health and Regional Operations
• Establishes forecasts and ongoing measurements to assure that matriculate, completion, and, where appropriate, placement goals are met
• Lead and maintain staffing plans, development, motivation, and ongoing management of such staff
• Coordinate planning for annual budget in collaboration with senior Marketing Communications and Outreach leadership
• Execute strategy for externally facing healthcare networking events
• Establish objective annual goals and drive a performance-oriented culture
• Build relationships of trust and collaboration across and within the Leavitt School of Health
• Provide executive oversight, strategic direction, and partnership alignment for clinical site development and placement functions

Senior Director, Healthcare Partnerships

Data Analyst

• Analyze and evaluate assessments to determine students’ mastery of learning objectives and course competencies
• Prepare accurate, helpful, and consistent feedback to help students develop course competencies
• Apply evaluation processes, policies, and procedures when reviewing and determining students’ mastery of course learning objectives and program competencies
• Stay current with updates to evaluation processes; adopt and apply updated and new evaluation processes as they occur
• Collaborate with team members and leadership when evaluating new and complex assessments to ensure consistent evaluation ratings
• Review evaluation feedback from team members and leaders, apply input as needed to ensure evaluation methods align with department and team expectations
• Partner with team members and leaders to improve evaluation processes that promote consistent scoring and improve evaluation processes