WGU Advancement

Account Manager

• Inspire and develop a team of 20+ professionals across WGU’s Leavitt School of Health and Regional Operations
• Establishes forecasts and ongoing measurements to assure that matriculate, completion, and, where appropriate, placement goals are met
• Lead and maintain staffing plans, development, motivation, and ongoing management of such staff
• Coordinate planning for annual budget in collaboration with senior Marketing Communications and Outreach leadership
• Execute strategy for externally facing healthcare networking events
• Establish objective annual goals and drive a performance-oriented culture
• Build relationships of trust and collaboration across and within the Leavitt School of Health
• Provide executive oversight, strategic direction, and partnership alignment for clinical site development and placement functions

Senior Director, Healthcare Partnerships

Data Analyst

• Analyze and evaluate assessments to determine students’ mastery of learning objectives and course competencies
• Prepare accurate, helpful, and consistent feedback to help students develop course competencies
• Apply evaluation processes, policies, and procedures when reviewing and determining students’ mastery of course learning objectives and program competencies
• Stay current with updates to evaluation processes; adopt and apply updated and new evaluation processes as they occur
• Collaborate with team members and leadership when evaluating new and complex assessments to ensure consistent evaluation ratings
• Review evaluation feedback from team members and leaders, apply input as needed to ensure evaluation methods align with department and team expectations
• Partner with team members and leaders to improve evaluation processes that promote consistent scoring and improve evaluation processes

Part-Time Evaluator, Data Analytics

Artificial Intelligence

• Develop and refine conversation flows using NLP tools (e.g., Hugging Face Transformers)
• Create scripts tailored to WGU’s personas
• Serve as a liaison between Enrollment Operations and product/engineering teams
• Participate in Agile sprints, provide feedback on API development
• Coordinate with engineering to achieve scalability and reliability
• Monitor AI performance
• Document progress and report to business unit leadership

AI Enrollment Operations Specialist

• Oversee daily operations and personnel development, including hiring, coaching, and training
• Administer letters of credit, billing, and invoicing for new and existing partnerships
• Troubleshoot issues and provide guidance to team members and leadership
• Assess, document, and update policies and procedures to ensure accuracy and compliance
• Collaborate with auditors on audits, controls, and regulatory requirements
• Maintain compliance with state, federal, and institutional funding regulations
• Track and report key performance indicators (KPIs) and ensure service level agreements are met

Supervisor, Account Partnerships

Financial Planning and Analysis

• Acts as a steward for carrying out WGU’s mission and strategic vision by demonstrating effective and consistent commitment to learner-centered, competency-based educational support
• Responsible to monitor the course progress of an assigned group of learners in their course(s) and proactively offer support at key points of the student journey
• Provides expertise in assigned content area and maintains current knowledge in their field
• Fosters student learning through innovative, effective teaching practices
• Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the WGU community
• Offers timely support and outreach to students, including meeting service level agreements as outlined by their department
• Uses technology-based teaching and communication platforms to aid students in the development of competencies
• Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere
• Participates in all required training activities
• Responds with urgency to changing requirements, priorities, and short deadlines
• Consistently exhibits WGU Leadership Principles

Finance Instructor – Full-time

Counselor

• Serve as the primary contact for students seeking readmission, balancing inbound and outbound communication via phone, email, and chat
• Proactively follow up with students to ensure all requirements are met for re-enrollment and orientation
• Process and maintain accurate student applications and files, ensuring compliance with WGU and U.S. Department of Education standards
• Provide clear information about programs, policies, and expectations to help students make informed decisions
• Collaborate with Admissions, Financial Services, Faculty, and Transcript Evaluation teams to streamline the readmission process
• Track and report student progress using multiple systems and maintain a strong focus on quality and accuracy
• Contribute to team success by sharing feedback, supporting colleagues, and participating in continuous improvement initiatives

Re-admissions Counselor

QA Engineer

• Tracks the QA process through monitoring team progress
• Acts as a compliance officer for the team
• Manages internal and external audits and risk-based surveys
• Mentors and develops colleagues on team involving risk-based control as needed
• Communicates step-by-step QA requirements in accordance to WGU’s policy, including providing updates and support to the team
• Acts as the point of contact for supervisors and colleagues, sharing feedback during QA process, providing training and support as needed
• Manages the Military Support Queue for review, auditing, distribution, and triaging
• Assist in resolving cases and certification of attendance as needed
• Maintains a record of QA feedback history, including actions taken and resolutions, in an accessible database
• Ensures quality standards and WGU’s vision and mission are reflected in all aspects of the student experience