WGU Advancement

Military and Veteran Benefits Specialist

WGU Advancement

full-time

Posted on:

Location Type: Office

Location: United States

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Salary

💰 $20 - $30 per hour

About the role

  • Administer and coordinate military and veterans education benefit programs in alignment with university policies and applicable regulations.
  • Prepare and distribute clear, accurate information to students about available military benefit programs and how to use them.
  • Prepare and submit monthly certifications of attendance and related invoices for new and continuing students.
  • Verify student eligibility, monitor enrollment changes, and update records to reflect the correct current entitlement.
  • Serve as a primary liaison between students and entities such as the Department of Veterans Affairs, state approving agencies, and other military organizations to research and resolve issues with claims, billing, and non-payment.
  • Maintain well-organized physical and virtual student files, including required forms, documentation, and communications, while protecting confidentiality.
  • Ensure payments and paperwork are processed accurately and on time, support departmental meetings and workshops, and complete additional projects and duties as assigned.

Requirements

  • High school diploma or equivalent.
  • Two or more years of experience in financial aid or a similar customer service environment supporting students or customers in a regulated program.
  • Strong organization and time management skills with the ability to manage multiple cases and deadlines simultaneously.
  • High attention to detail and accuracy when reviewing, entering, and reconciling student and payment information.
  • Clear, professional written and verbal communication skills, with the ability to explain complex benefit information in an accessible way.
  • Demonstrated ability to assist and support students, colleagues, and partners with patience, empathy, and a service mindset.
  • Commitment to maintaining confidentiality and handling sensitive student and benefit information appropriately.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
organizationtime managementattention to detailaccuracywritten communicationverbal communicationpatienceempathyservice mindsetconfidentiality
Certifications
high school diplomafinancial aid experience