Senior Strategic Account Executive
WEX
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $120,700 - $150,500 per year
Job Level
About the role
- Serve as the primary post-sale point of accountability and expert advisor for a portfolio of high-complexity enterprise partner accounts
- Build and influence deep, long-term relationships with key decision-makers and C-suite stakeholders based on trust and shared strategic goals
- Develop and execute comprehensive account plans with clear objectives, strategies, and metrics tailored to enterprise-level KPIs
- Champion partner success through advanced strategic planning sessions and high-impact quarterly business reviews
- Take full ownership of account growth and retention for high-revenue potential partners, directly driving significant ARR through upsells and cross-sells
- Lead high-complexity renewal processes and negotiations involving multiple stakeholders, legal teams, and customized contracts
- Identify and implement new solution opportunities by aligning WEX’s enterprise capabilities to emerging partner needs
- Proactively identify and mitigate risks to ensure long-term retention and account health
- Guide partners through industry best practices and advanced product features to maximize ecosystem value
- Develop sophisticated enablement plans that support partner-specific business outcomes and large-scale implementations
- Drive consistent product utilization across the partner’s organization to ensure deep-rooted adoption and prevent churn
- Act as the single point of accountability for enterprise-level issue resolution and partner satisfaction
- Lead cross-functional collaboration with Product, Engineering, Tech, and Legal teams to resolve complex concerns quickly and completely
- Identify and eliminate systemic friction points early to transition from reactive service to proactive partnership
- Represent the 'voice of the partner' within WEX to influence product direction and service improvements
- Provide guidance and mentorship to junior team members, sharing expertise in account management best practices
- Maintain accurate, executive-level records of partner status and opportunities within CRM platforms
Requirements
- Minimum 10 years of customer success or account management experience
- Bachelor’s degree or equivalent relevant experience
- Expert knowledge of HSA, HRA, FSA, Commuter, COBRA, and Direct/Retiree Billing preferred
- Advanced understanding of Savings & Spending and COBRA regulatory requirements
- Proven success in high-stakes negotiations, complex contract management, and exceeding significant revenue targets
- High accountability mindset with the ability to operate autonomously and make strategic decisions independently
- Proficiency in CRM and client engagement platforms (e.g., Salesforce)
Benefits
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementstrategic planningcontract managementnegotiationrevenue growthrisk mitigationproduct utilizationenablement planningcustomer success
Soft Skills
relationship buildinginfluencingaccountabilityautonomymentorshipcross-functional collaborationproblem-solvingcommunicationstrategic decision-making