WEX

Customer Service Specialist

WEX

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $16 - $19 per hour

About the role

  • Answer inbound calls from drivers, merchants, and fleet managers
  • Assist customers with billing questions, payments, and invoices
  • Resolve customer issues in a timely manner
  • Deliver quality customer service with each interaction
  • Troubleshoot and assist customers with online inquiries
  • Perform account maintenance while ensuring proper security measures are met
  • Identify accepting locations for customers to use product
  • Process authorizations for merchants when appropriate
  • Document accounts as needed
  • Maintain compliance with policies
  • Consistently meet or exceed individual Key Performance Indicators (KPIs)

Requirements

  • High School Diploma/GED
  • Proficiency with computers is required
  • Access to high-speed internet via ethernet cable is required
  • Previous exposure managing a steady flow of incoming calls
  • Strong customer service and/or call center background is preferred
Benefits
  • health, dental and vision insurances
  • retirement savings plan
  • paid time off
  • health savings account
  • flexible spending accounts
  • life insurance
  • disability insurance
  • tuition reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billingpaymentsinvoicesaccount maintenancetroubleshootingdocumentationcomplianceKey Performance Indicators
Soft Skills
customer serviceproblem solvingcommunicationtime management
Certifications
High School DiplomaGED