WEX

Senior Product Manager, Agent Experiences

WEX

full-time

Posted on:

Location Type: Remote

Location: California • Maine • United States

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Salary

💰 $125,300 - $154,100 per year

Job Level

Senior

About the role

  • Drive the sales agent experience end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects
  • Deliver best in class digital experiences and enable capabilities that delight employees and help WEX win in the market
  • Deeply understand the external market and customer needs to define and prioritize the problems to be solved and inspire the broader team
  • Build the product roadmap, define users, and drive tradeoff decisions
  • Lead 1-2 scrum teams to align on mission and deliver great results iteratively
  • Leverage qualitative and quantitative data to measure results, inform roadmaps and achieve benefit, adoption and financial results
  • Cross collaborate with product management, analytics, UX, sales/commercial on product research to come up with better and disruptive solutions
  • Engage in technical discussions with senior engineers to define product strategy, create value, and impact the direction of products and the business
  • Be a trusted partner that can present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups

Requirements

  • 6-10 years of specific product management leader experience (mandatory)
  • Proven methodologies to develop great products, including customer driven innovation, rapid experimentation, prototyping, customer journey mapping, and measuring outcomes
  • Experience optimizing agent value across key points of their workflows
  • Understand how features (micro) interface with overall product vision (macro)
  • Thrive in driving cross-functional teams and leading initiatives across an organization
  • Comfort navigating through ambiguity and changing business environments
  • Have a learning mindset to start developing hypotheses that are tested and iterated
  • Experience in building self-service products from scratch.
  • Specific experience with building products for data definition, SDKs and APIs from software developers
  • Strong ability to think through unifying elements and common denominators; dream up user workflows and interfaces
  • Familiarity with big data frameworks
  • Data driven approach for everything you do, understanding your customers, roadmap prioritization and measuring success.
  • Ability to work in an agile fashion with your teams; go broad to go narrow; build, test, iterate
  • Ability to nurture various projects in parallel, in different stages of maturity and velocity
  • Undergraduate degree required, advanced degree is a plus
Benefits
  • health, dental and vision insurances
  • retirement savings plan
  • paid time off
  • health savings account
  • flexible spending accounts
  • life insurance
  • disability insurance
  • tuition reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementcustomer journey mappingrapid experimentationprototypingdata definitionSDKsAPIsbig data frameworksagile methodologyself-service products
Soft Skills
cross-functional team leadershipnavigating ambiguitylearning mindsetstrategic thinkingeffective presentationprioritizationcollaborationproblem-solvingiterative developmentproject nurturing
Certifications
undergraduate degreeadvanced degree