Director, Customer – Internal Enablement

WEX

full-time

Posted on: 2/13/2026

Location Type: Remote

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💰 $168,800 - $204,100 per year

About the role

Define the enterprise enablement vision, strategy, and multi-year roadmap aligned to Health & Benefits business priorities.
Translate strategy into operating plans, quarterly priorities, and execution roadmaps for internal and customer enablement teams.
Establish governance, prioritization, and intake models to focus enablement efforts on the highest-impact initiatives.
Ensure all enablement approaches are scalable, repeatable, and sustainable.
Establish and lead the Enablement CoE to define standards, frameworks, governance, and best practices across internal and customer-facing teams.
Design and deliver role-based enablement for Account Management, Account Services/Support, and Onboarding/Implementation teams.

10+ years of experience in enablement, customer success, operations, learning & development, or related fields; fintech, SaaS, or benefits administration experience preferred.
Proven experience building enablement frameworks or Centers of Excellence with measurable outcomes.
Strong strategic and operational skills with the ability to translate strategy into execution.
Demonstrated success influencing cross-functionally without direct ownership.
Experience partnering with Sales Enablement, Product, Marketing, Operations, Legal, and Compliance.
Excellent communication, facilitation, and program management skills.
Data-driven mindset with experience leveraging metrics, NPS, and customer insights.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

enablement frameworkscustomer successoperationslearning & developmentprogram managementmetricsNPScustomer insights

Soft Skills

strategic skillsoperational skillsinfluencingcommunicationfacilitationdata-driven mindset