WEX

Senior Account Executive

WEX

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,200 - $87,800 per year

Job Level

Senior

About the role

  • Serve as the primary post-sale point of contact and strategic advisor for assigned client accounts
  • Build deep, long-term relationships based on trust, transparency, and shared goals
  • Develop a comprehensive understanding of each client’s business, KPIs, and growth strategies
  • Champion client success through regular touchpoints, planning sessions, and business reviews
  • Take full ownership of account growth and retention, directly contributing to increased ARR for WEX
  • Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging client needs
  • Lead the renewal process, ensuring timely execution and clear demonstration of value
  • Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps
  • Guide clients through best practices and advanced product features to maximize value
  • Develop enablement plans that support customer-specific business outcomes
  • Drive consistent product utilization to ensure adoption and prevent churn
  • Act as the single point of accountability for issue resolution and client satisfaction
  • Coordinate with internal teams (Sales, Product, Engineering, Support, etc.) to resolve concerns quickly and completely
  • Prevent reactive service by identifying friction points early and proactively addressing them
  • Proactively share relevant product updates, enhancements, and news
  • Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements
  • Maintain accurate records of client status, activity, and opportunities
  • Monitor and report on success metrics such as satisfaction, renewal rate, and revenue expansion

Requirements

  • Minimum 5-7+ years of Customer Success or Account Executive experience
  • Bachelor’s degree or equivalent relevant experience
  • Deep knowledge of HSA, HRA, FSA, Commuter, COBRA, Retiree Billing, FMLA Billing, ACA, EVS and Benefits Administration preferred
  • Strong understanding of Savings & Spending, COBRA and ACA regulatory requirements
  • Proven track record of managing strategic client relationships and driving account growth
  • Experience with renewals, expansions, and achieving retention and revenue targets
  • Exceptional executive presence, communication, presentation, and relationship-building skills
  • Strong contract negotiation skills
  • Sales experience preferred
  • Ability to synthesize data, develop insights and delight customers with data driven metrics
  • High accountability mindset—you take ownership, deliver results, and build trust
  • Ability to work cross-functionally and manage multiple priorities independently
  • Proficiency in CRM and client engagement platforms (e.g., Salesforce)
Benefits
  • Health, dental and vision insurances
  • Retirement savings plan
  • Paid time off
  • Health savings account
  • Flexible spending accounts
  • Life insurance
  • Disability insurance
  • Tuition reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementData AnalysisContract NegotiationRenewalsAccount GrowthRetention StrategiesUpsellingCross-sellingKPI Development
Soft Skills
CommunicationRelationship BuildingExecutive PresencePresentation SkillsProblem SolvingAccountabilityProactive MindsetCollaborationTrust BuildingCustomer Delight
Certifications
Bachelor's Degree