Client Services Manager
WEX
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $92,400 - $116,100 per year
About the role
- As the Manager, Client Service at WEX, you will lead and develop a team of Client Service Managers/Associates.
- You will oversee all support and service activities for these accounts, with a strong emphasis on driving operational excellence and elevating client satisfaction.
- This role requires a leader who instills extreme ownership within their team.
- You will empower your team to serve as the single point of accountability for their clients.
- You will play a pivotal role in the coaching and development of your team.
- Lead, mentor, and coach a team of Client Service Managers/Associates, fostering a culture of high performance, accountability, and continuous improvement.
- Oversee the planning, direction, and execution of all support and service activities for the team's assigned client portfolio.
- Collaborate closely with sales, product, and support leadership to strategically position WEX as a valuable, reliable partner.
- Drive initiatives to identify and act on opportunities to reduce client support costs and minimize operational friction.
Requirements
- Minimum 3 years of experience in a leadership or management role within client service, account management, or service delivery.
- Minimum 7 years of overall experience in the healthcare industry, including benefits administration, with a proven track record of managing mid-market & enterprise-level client relationships and delivering exceptional service.
- Bachelor's degree or equivalent relevant experience.
- Excellent verbal and written communication skills, capable of engaging effectively with both technical and business audiences at various levels.
- Demonstrated ability to deeply understand complex client business needs and translate them into strategic service plans and team initiatives.
- Strong problem-solving and analytical skills, with a focus on root cause resolution, process improvement, and data-driven decision making.
- Proven experience coordinating and leading cross-functional teams to drive results and maintain seamless client delivery.
- Highly accountable and proactive—you take initiative, empower your team, follow through, lead by example and ensure nothing gets dropped.
Benefits
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
- and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client service managementaccount managementservice deliverybenefits administrationprocess improvementdata-driven decision makingproblem-solvinganalytical skillsstrategic service planningcross-functional team coordination
Soft Skills
leadershipmentoringcoachingcommunication skillsaccountabilityinitiativeteam empowermenthigh performance culturecontinuous improvementclient satisfaction focus
Certifications
Bachelor's degree