WEX

Senior Team Leader, Receivables Support Operations

WEX

full-time

Posted on:

Location Type: Remote

Location: Maine • United States

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Salary

💰 $70,800 - $84,000 per year

Job Level

Senior

About the role

  • Supervise daily operations of the NAF Admin, OTR Admin, and Direct Debit teams
  • Ensure timely and accurate processing of tasks in alignment with company policies and regulatory requirements
  • Monitor team compliance with operational procedures, internal controls, and applicable regulations
  • Identify operational risks and escalate issues to the manager as appropriate
  • Serve as the primary point of contact for escalations and critical client/partner issues
  • Track team performance metrics and ensure alignment with departmental goals and service level expectations
  • Manage workload distribution, schedules, and resource allocation across teams
  • Identify opportunities for process improvement and recommend solutions to the manager
  • Lead implementation of workflow enhancements and operational efficiencies
  • Collaborate with cross-functional teams to streamline processes and support departmental initiatives
  • Maintain and monitor KPIs and metrics to ensure service quality and operational effectiveness
  • Ensure adherence to operational controls, compliance requirements, and internal policies
  • Maintain accurate records and documentation to support audits and regulatory standards
  • Support cross-functional collaboration to ensure smooth operations
  • Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes
  • Lead, mentor, and coach team members to ensure high performance and engagement
  • Conduct performance reviews, provide regular feedback, and support performance management processes
  • Identify skill gaps and develop strategies to build operational bench strength and succession planning
  • Support onboarding and training for new team members, including process documentation and knowledge transfer

Requirements

  • Bachelor’s degree in Accounting, Finance, Business, or equivalent work experience
  • 3-5 years of experience in accounts receivable, receivables support, or complex operational functions, including 1-2 years in a leadership or supervisory role
  • Strong analytical, problem-solving, and critical thinking skills
  • Knowledge of direct debit processes, payment plan administration, and collections operations
  • Familiarity with applicable regulatory requirements and internal controls
  • Proficiency in Google Suite, including data analysis and reporting tools
  • Ability to manage multiple priorities in a fast-paced environment and adapt to change
  • Must successfully pass a background investigation
  • Experience managing client/partner escalations and improving operational processes
  • Exposure to bankruptcy administration, chargeoff management, or third-party collections processes
  • Proficiency in leveraging technology and automation to improve team efficiency
  • Understanding of compliance requirements and operational risk management
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accounts receivablepayment plan administrationcollections operationsdirect debit processesdata analysisreporting toolsoperational risk managementprocess improvementworkflow enhancementsperformance management
Soft Skills
analytical skillsproblem-solvingcritical thinkingleadershipmentoringcoachingcollaborationadaptabilitycommunicationperformance feedback